Lupe Tortilla Mexican Restaurant — Restaurant in Cypress

Despite my best efforts, and multiple promises to myself, to stay away due to poor service and subpar food, my husband and I found ourselves back at this establishment for dinner on a Saturday evening after years of avoiding it. The only reason we gave it another shot was because a coworker recently hosted her birthday dinner here, which piqued my curiosity. I will admit, they've made noticeable improvements in both food quality and service, so our experience wasn't all bad.

The Positives: From the moment we walked in, we were greeted warmly by the host, who informed us of a short fifteen-minute wait, very reasonable. The ambiance was pleasant, with clean tables and inviting decor. Our appetizers and drinks were flavorful and enjoyable.

We were also promptly served complimentary chips, salsa, and charro beans, which was a nice touch. Our server, Tony, was polite and professional, though his approach felt a bit robotic. There was no real warmth or connection, which made the service feel transactional rather than welcoming.

The Negatives: Here's where things went downhill. Our appetizers and drinks took forever to arrive, so long, in fact, that I joked Christmas might come before our drinks did. When our main course, the $75 trio platter of shrimp, beef, and chicken fajitas, finally arrived, it was lukewarm at best. The biggest disappointment? While every other table around us was served sizzling, steaming fajitas, ours looked like it had taken a long, lifeless stroll through a graveyard before landing on our table. A cast iron skillet is supposed to retain heat, so why was our food barely warm?

To make matters worse, there were barely any grilled onions served with our fajita platter. I don't know if it's just me, but I'm used to fajita platters being loaded with caramelized, flavorful grilled onions. Not this place, though. They gave us about four measly slices, essentially the equivalent of one lonely onion ring. Talk about disappointment!

To top it off, they forgot our side of black beans. Once we pointed it out, they brought them over, steaming hot, ironically enough. So they made sure our side of beans was piping hot, but not our pricey fajita platter? Make it make sense.

For a total bill of $189, including tip, I expected better. At these prices, there is absolutely no excuse for serving lukewarm food, especially when presentation and temperature are key selling points for a dish like fajitas. Whether this was a kitchen issue or a lack of urgency from our server, I can't say, but if I were a server expecting a decent tip, I'd make sure my guests were receiving fresh, hot food.

Final Verdict: Mediocre at best. This restaurant is held in high regard, yet our expectations were met with disappointment. I wouldn't recommend it, but if you're feeling adventurous, dine at your own risk. Parking is plentiful, the service is slow, and the...

Not sure where to start… the food is always great but when you have a horrible management who does not know how to handle a situation a minor one at that. So yesterday we had a business meeting so we decided to have it at Lupe because the food is always great. We hosted a few other businesses we attend to have future business with. So as we sit down like most people we set our company car keys on the table and just start to engage in conversation . So almost 1:30 min later we are all ready to go pay the meal and get up to leave only to realize that we had left our company car keys on the table and they are now gone. We talked to multiple managers asking if the waiter could have accidentally grabbed the keys while cleaning the table….. The one manager who was very very rude named Cesar was making very rude remarks and made us feel like it was 100% our fault. So this is where things get a bit weird. So Cesar after about 5 minutes of being put down from him he rolls his eyes and makes the huh sound like he has some kind of drama lama he says we have a metal detector hand wand we can wand the trash and walks off. The Next manager comes along I think his name was Kyle and we explained the situation and told him we didn’t appreciate how we were just treated for asking if your waiter may have accidentally grabbed them cause they was on the table under napkins etc… So after a the conversation with Kyle he apologized for how his manager treated and thought we had come up with a resolution in this situation. The manager then back peddled back on what he said he was going to do to resolve the situation. We did not find our keys and they were not willing to help us out for the mistake they had made. Told us they would pay for the locksmith and that we could leave our company car in the parking lot until so. So this morning they are not gonna help with the locksmith and we were threatened that if we didn’t come get the company vehicle that it would be towed. This is very unprofessional behavior to have said they was gonna fix the situation only to wake up this morning with a different attitude and we spend a lot of money here but we will no longer be spending our money here due to the rude management and no way to resolve...

I have to admit that Lupe Tortilla, while they have great flour and corn tortillas, it is not my favorite Tex-Mex restaurant. The food isn't bad, but over the years the portion size has shrunk and the price has increased. In fact, there was a time when I remember the steak Lupe almost being the size of the plate. My wife and I could share it and both be full. Now, it's barely half the size and almost twice the price.

On this visit we knew it was going to get packed quick because it was a Saturday evening so we got there a little early, around 5pm. When we got to the host stand we we told that we would have to wait for a booth, even though there was an open booth right behind the hostess. For this being our first time at this location, we were afraid that this would be the start of a frustrating evening. After a few minutes of confusion and a slight attitude from the hostess, a gentlemen (not sure if he was a manager) came to our rescue and quickly and politely sat us at the open booth I mentioned previously.

Once seated at our table, our waitress came by and greeted us and took our order. While everything didn't come out at the same time, our kiddos food came out first, which is always a plus. Our food arrived a few minutes after and it was all very delicious. My wife ordered the Steak Lupe, as usual. I had the Pepper Shrimp. As I mentioned, they were both great. Our waitress was very nice. I only wish I could remember her name so that I could give her a shout out here.

I would like to mention that my kids were kind of disappointed because there was no play area at this location. It also looks like it's much larger inside than the Katy location, which is the location we normally visit. The decor and ambiance was pretty standard. All in all, my biggest complaint it the portion size and the price. Two adult meals, two kids meals, one order of queso, and one margarita was a few cents under $100! While the food was good, I've definitely had better at smaller restaurants with bigger portions and lower prices. Probably wont be back here...