Starbucks — Restaurant in Texas

Dear Customer Service Department,

I am writing to express my deep disappointment with the service at the Starbucks location at 20355 Cypresswood Dr. on 12/9/23. On this occasion, I encountered an unacceptable level of service that has left me feeling frustrated and dissatisfied as a customer.

Upon arriving at the store, I was informed by a member of staff that there would be a 20-minute wait for me to receive an order for any drinks. There was no explanation or apology for the extended wait at all. Also, there were only 2 customers in front of me. This is the second time I have experienced issues with this particular location, whether it be subpar or average customer service, or having to endure an extended wait for my order. Regrettably, this has significantly impacted my overall experience as a customer.

The most recent incident was particularly disheartening, as I found myself unable to justify waiting for such an extended period of time for a single item. Consequently, I made the decision to leave the store without making a purchase. As a loyal Starbucks customer, this experience has left me feeling undervalued and disappointed.

I believe that the essence of the Starbucks brand lies in providing exceptional customer service and high-quality products in a timely manner. However, this has not been my experience at the aforementioned location, and it has led me to question whether I can continue to patronize this establishment.

I sincerely hope that my feedback will prompt a thorough investigation into the operational issues at this location and that appropriate measures will be taken to improve the quality of service provided to customers. I would appreciate it if you could communicate the details of my experience to the management team at the 20355 Cypresswood Dr. store for the 2nd time, and I kindly request to be informed of any actions taken to address these concerns.

I remain hopeful that Starbucks, a company I have long admired, will take the necessary steps to rectify these issues and restore my confidence in the brand. I value the opportunity to provide feedback and hope for a positive resolution to this matter.

Thank you for your attention to this important...

The absolute worst service I’ve ever encountered. Service is slow. My drink has been wrong 3 times after waiting 20+ minutes. When you bring this to their attention they treat you as you’re a thief trying to rob a bank for billions. Nope, just want my $7 chai to be correct. My last straw was when my daughter went to get our incorrect drinks replaced. She stepped to the counter, explained the situation & they said ok…at which point she assumed they were making our drinks. I’m not exaggerating when I say 50 minutes later she was still waiting. When I found out I immediately drove up there to ‘relieve’ her. Found Thomas, the store manager. He went over and asked the employee ‘why didn’t you make her drink?? She’s been waiting here. I specifically told YOU to make it’. I can’t make this up, dude laughed in his face as a response. Then just stared at him. I was floored. The real kicker is I WATCHED HIM MAKE IT WRONG AGAIN, I had to correct him and I don’t order anything special just an iced chai tea as it comes! Never again, I’ll drive out of my way, they’ll never get a penny from me. Thomas was great though & offered...

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