AT&T Store — Local services in Dallas

When I went to the AT&T Store (17489 Preston location) for a pair of headphones, I had no idea I was about to witness the epitome of customer service personified. It is rare to find someone as dedicated and resilient as today’s the on-duty AT&T Associate, Tiffany Roland. Allow me to explain, Tiffany was visibly injured, with her foot in a cast with crutches as her aid however, she dod not let her personal challenges deter her from the primary goal – ensuring each customer left the store satisfied.

The store’s cleanliness and organization were testament to Tiffany's relentless commitment. Considering the adversity she faced, watching her maintain the store’s aesthetics and overall “vibe” is genuinely awe-inspiring. Throughout the next hour, she exuded positivity and unwavering determination, which would serve as a beacon of inspiration for both staff and patrons alike. It was evident that the Preston Office was running on limited staff that day but that did deter Tiffany in the slightest. Each customer was met with a warm smile and unparalleled professionalism. Her meticulous attention to detail and the patience she showcased, even in the busiest of times, did not go unnoticed. I, with many others, found ourselves expressing gratitude for the exemplary service we received.

To watch anyone, go above and beyond their call of duty, especially when battling physical challenges, speaks volumes about their character. Tiffany Roland embodies the very essence of dedication, professionalism, and genuine care for customers. Her sacrifices and efforts that day were not just commendable but truly exceptional.

In a world where genuine commitment is often hard to find, Tiffany stands out as a shining example of what it means to truly serve. Here’s to you, Tiffany – for showing all of us that with determination and a positive spirit, no challenge is too big to overcome. Thank you for being the heart and soul of the Preston Office that day. You are a true asset to AT&T and an inspiration to many who witnessed your focus...

This store and AT&T online chat folks lied to us. When my wife bought an Apple watch on AT&T’s site about 6 months ago she insisted with the online chat rep that she didn’t want a separate line for it. When she got the next bill it showed 2 active lines so she fired up the chat again and they swore that the watch didn’t have its own line, it just appeared that way on the account so we took their word for it. Fast forward to early Nov, after paying out the a** every month for what we thought was a single-line unlimited plan, we go into this AT&T store on Preston so we can buy out her device contracts (iPhone and watch) because she’s jumping on my unlimited Verizon plan. We told them very clearly what we were doing and that we wanted all AT&T services canceled and we were told everything would cancel automatically once we activated her phone on Verizon’s network. A few weeks later we paid what we thought was the last bill and then on 12/28 we got another AT&T bill that only had the watch line on it, which shouldn’t have had its own line to begin with. My wife again fired up the online chat and immediately canceled the watch line. So not only did we pay an extra month for the watch line, we were fooled into paying for the watch line every month since we bought it. After chatting with them online myself and finding out that they don’t have the authority to credit the account I called their support line. I was transferred to their loyalty dept and was told that store personnel can’t cancel anything and we would’ve had to cancel services via chat or by speaking to the loyalty dept directly. Loyalty dept guy also told me that the store personnel know the policy, which means they knowingly omitted that information when we asked them to cancel everything. Now it’s their word against ours, which means we don’t have a leg to stand on. If I’m ever forced to deal with AT&T again I’ll be sure to ask the right questions and save all conversations, since apparently that’s what customer service...

At&T and Direct Tv is a scam. I went to set up Direct Tv now on July 2018 through At&t. First they went to the wrong address, then showed up 6 days later to the new address. They installed both At&t wireless internet and Direct Tv now. The tech. said it would work in 24hrs after it activated which it did not. Then they sent a new tech out and he couldn't fix it. Then I was told I had to send the old boxes back and new ones had been issued and were being sent to me. Then a new tech. came out to install them and they didn't work either, it turns out they not only canceled the old account but cancelled the new account as well. Had to start all over again and spent 3 days of my vacation days trying to remedy the situation. Countless hours trying to fix their mistake. I then asked if I could switch from Direct Tv now to At&t u-verse without being a problem or having a penalty and was told yes. Now almost 1 year later I am sent a collection notice from At&t Direct tv and states I owe $189.97 for an early cancellation fee but being it already went to collections and was never given to me from At&t or Direct TV as an early cancellation fee so I could dispute it, they tell me I can't because its in collections. I have spent 5 hours of my time again trying to resolve this issue to no avail. This is how they get 98% of people to pay their phony charges because no one has the time to spend trying to correct it and they make it impossible fix so people pay it to avoid going on their credit. I will not be a victim of this scam any longer. At&t and Direct Tv stop your phony scam on the public and do...