Bedrock Foundation Repair LLC — Local services in Dallas

I had a dozen or so piers installed about 2 years ago. I have a few things that just weren't done properly to be able to give them more than 2 stars.

1. I was told my bushes would be removed with very large root balls to make sure they survived. The bushes were replaced in different locations (no longer aligned with my windows) and every single one immediately died. When I removed them I found they left no more than 8" of roots for 36"-48" diameter bushes.

2. I was told numerous times the piers would be installed and leveled at the same time to make sure the house wasn't tweaked by jacking one spot before another. I watched and this did not happen. Each pier was done individually, causing loud pops to be heard in the house and sheetrock cracks to worsen. I asked about it and was told "It's okay, just trust the guys. They know what they're doing."

3. About a week after the work was done, I had a sprinkler system leak right along the foundation. They came out and fixed it. About a month later I got another leak a few feet down from the 1st repair, which they didn't want to admit they caused, but they fixed it. About a year later I had another river coming from about 15' down the same line along the front of the house. I called Bedrock and was told it had been too long, that it couldn't be from their work...and it wasn't covered. I understand it had been a year, but clearly this was going to be their fault. I dug it up and was dumbfounded by what I found. The PVC was pieced together with odds and ends with at least 6 separate joints over an 18" span. NONE of the joints were glued. They all came apart in my hands. I replaced the length with a single piece of PVC, costing a total of less than $1 of material. The labor was a good 3 hours due to all the digging. That lasted about a month and I had another river, this time from the spot the original repair was done. I dug it up and found a similar thing. 3 separate joints, none of them glued over a 12" length. I repaired this the same as my last repair. Skip forward to 2 years since the work and I just completed my 7th repair. All of them were the same: Not glued. Several were just pressed together by 1/16" to 1/8" as well. Absolutely ridiculous! This is far beyond shoddy work. I only wonder how many more leaks I'll find. Bedrock "repaired" 2 of the leaks, I did 3 and I had 2 repaired by a pro ($80 each). The pro said one of the repairs was of a section cobbled together just like one that I fixed myself. This is the worst joke I've ever seen as far as...

I have been truly very impressed with Bedrock Foundation Repair Company from the moment, I have contacted them and I have received the response within few hours. Dennis Rials, Company’s owner, is highly qualified and very experienced professional not only in foundation diagnosis and rep[air, but all other areas related to home construction. He has evaluated the problems at my property in very detailed manner, explained me exactly, what issues we have and how they could be repaired. Dennis is extremely friendly, open and trustworthy specialist. His team of co-workers is working very hard under Denis’ supervision and guidance. His company has been able to do all extra job required to make all repairs successful. Bedrock Company workers are extremely nice, friendly and very respectful. I have been receiving updates about progress and any necessary adjustments in the repair plan, through the entire process. I feel really fortunate for having Bedrock Company referral from one of my co-workers. I am extremely pleased and satisfied with the exceptional job Mr. Dennis Rials performed at my property. I have been very anxious, when I have realized, that I might have problems with foundations. I had few bids by different companies. When I met Dennis, I knew, that he is an excellent, honest and experienced professional. I am very grateful for such excellent way he and his team performed a project at my property. I HIGHLY recommend Bedrock Company Foundation Repair to anyone, who has problems with foundation and...

Bedrock came out to do some drainage and foundation before we took our house to the studs to remediate for mold.

After calling the company to discuss the issues I will explain, I never heard back from them. This was nearly a year ago.

First, and the most concerning, is they took hundreds of dollars worth of pavers I’d previously purchased and stacked in my yard for a flowerbed and used them to as materials in their work. The estimate we agreed to and price I paid included all materials. Not some materials and then we will scavenge for the rest. Essentially, they stole hundreds of dollars from me as I had to replace these pavers. As a 40 something female having to load up pavers at HD and unload them at home myself, this was an added hassle on top of the cost. I have this on my Ring camera video as evidence. Completely unacceptable and unprofessional.

Secondly, they installed a pier and beam vent on a masonry wall for my garage. Which is obviously not pier and beam. Basically, this vent is decorative as it doesn’t even vent my slab foundation garage since it’s drywalled.

Now having read other reviews, I expect a response from the company copping out of responsibility for this behavior or stating they don’t know who I am. It also appears some people got lucky with not being jipped. But, I ask you to think about that when choosing a foundation company. Are you...