RPM Garage — Local services in Dallas

Do not do business here. I came in looking for a car for my son and found one we were interested in. I was in a car ready to trade out of with the title in my hand. This was on a Thursday. I was told their car was not ready to sell, and I asked the salesman to please let me know when it was ready. I didn't hear from the salesman by Saturday, so I reached out, and he said the car was still not ready for sale. I heard nothing on Monday, so on Tuesday(today), I messaged the salesman, and he said the car I wanted from them was sold to someone else. And they were no longer interested in purchasing my car unless I bought one of theirs. The salesman said he asked me for a deposit. That is not true. He did not. I told him I would have the car inspected by my mechanic before i would buy it. My trade offer from them was $2,000 over what their car was selling for. Pretty good deposit if he asked but didn't. Once I found out they sold it out from under me and the salesman started being rude, hostile, and quoting things, I didn't say I asked to speak to the owner. Another rude person calls me right away, claiming to be the GSM. He was defensive and extremely rude. I told him I told the salesman I was going to have the Accord pre-purchase inspected like a reasonable person would because it could have been a lemon with 150,000 miles on it. He begins to explain to me that lemons only apply to new cars. Just flat out rude and argumentative. Didn't give a crap and told me they no longer wanted my car. The car I wanted to buy my son if my mechanic checked it first is still listed on their website as available today. All liars. Just talk to me like crap, lie, and walk away. This is why car dealerships and salesmen have such a bad wrap. This type of behavior. Still never got to talk to the owner. Do yourself a favor and shop at one of the many other choices in DFW. I do want to thank them, however, for showing my son at 15 years old how not to be treated at a dealership. He really did want that car Accord you still have listed. Liars. More lies from the response. Your original offer was $4500 less than your original offer per the salesperson. Not $2000. So someone was being dishonest right there. 2nd why didn't you just make me an honest offer from the beggining? A $4500 jump looks suspect. 1 to 2k bump ok. $4500 looks like your ripping people off with your original offers. Continue to work on your processes as you mentioned. It will help you with others in the future. Just give people a fair shake up front. Personally I am glad the Accord went to someone else and we never did...

First off don’t wait like I did call talk to victor for Financing or the awesome sales team, they can help you out.

I been stalking the RPM garage website for about 12 months. Originally seen it on Facebook. I originally wanted a Z06 corvette or the green Black wing. I called about the Black wing but I didn’t want to let go of that much for my down payment. So I waited. Well I finally seen another car I wanted a Camaro SS with Magnuson 2650 supercharger, lots of carbon fiber and many more upgrades. So I call on a Friday morning. By Friday afternoon they had me approved. By 8:30 Saturday morning I was on a one way flight to Dallas. RPM sales team even offered to send me a Uber to the airport free of charge. Once I reached the RPM garage it was so quick and easy. My paperwork and everything was ready and waiting for me to sign. Had I did my insurance in advance as requested I would have been in and out in 30 minutes or less. This was one of the best buying experiences I have had. On the test drive the guy was awesome. Let me open it up and check it out. They were super accommodating & very easy going. The selection at the store is amazing. Need to see it in person to appreciate it all. If you want a variety of aftermarket racing cars this place has it all. If you go through Dallas I suggest you stop and check this place out. I know I will be going back. I drove my car back from Dallas to New Mexico. No issues everything worked as it should. Car is super fast and fun. I broke 1 seventy on the way home with ease. This car is amazing and I couldn’t be happier with my purchase! From the sales team to the financial side these guys will work for and with you. I figured out my car had methanol injection last night and needed methanol. The team helped me track down what I needed and sent links to purchase. They all have went above and beyond. I couldn’t ask for anything more these guys are great and my car is definitely running...

I had an incredible experience at RPM Garage with Victor and Patrick! I traded in my Jeep Wrangler and purchased a BMW i3 through them.

Why I gave 5 stars?: Fast and timely customer service Knowledge of their vehicles and inventory Genuine care for their customer’s satisfaction Quality of their cars/inventory

I saw the BMW i3 on Facebook marketplace and messaged the buyer, who happened to be RPM Garage. I messaged them late on a Tuesday night and they replied back to me the next day asking if I had questions or wanted to test drive it, so I went that same day. I walked into the garage and was helped in a very timely manner for just a walk in, and was able to test drive it. They were incredibly timely in their response and quick to ask what I needed and when I was available, so do not read the reviews that state otherwise!

I was not only was interested in purchasing, but also trading in my 2011 jeep. They asked me some questions about the jeep and were able to match a quote I was given by another dealership, which was awesome. I ended up buying my BMW i3 and trading in my Jeep Wrangler.

The BMW had an issue with the AC when I test drove it, and they were able to determine the issue and fix it for me within a few days (which was as fast as they could). There were also some minor cosmetic damages to the steering wheel, and were able to hook me up with one their guys to get that fixed for free! Incredible experience regarding customer satisfaction.

Also, as a female walking into a luxury car garage sometimes you feel a little self conscious, and they made me feel comfortable and were so kind in answering any of my questions.

Overall, great customer service and you can tell they truly care about not only the quality of their products but the happiness and satisfaction of their customers. That is why they are a 5 star garage! Thank you Victor and...