Step By Step Furniture — Local services in Dallas

Joel can be extremely disrespectful... he held my stuff hostage until I paid his stupid credit card transaction after he told me no fee on debit. This guy was so serious he really wanted his fee $1.50. I thought you were joking. I told him it wasn't right and I wouldn't come back. It wasn't about the money but him being so serious about $1.50 I felt embarrassed for him. I paid it no problem. He threatened to cancel my transaction but he couldn't do that either. I feel bad for you... dang $1.50. You're running a big furniture business and reduce yourself to holding my stuff hostage. Was it worth getting this review? Understand I wasn't mad and I'm not mad about the fee a lot of places charge it and it's fine but you over powered me because I was in your place of business I have to follow your rules. You told me I only came here because it's cheap? Why would you say that to me. I came here because your a furniture store near where I commute. Your stuff isn't bad you're just a jerk. The girl behind the register is sweet. Just a bad experience. A sorry would go a...

Although Josie was great I purchased a bed and when it arrived it wasn’t the one I initially paid for it sat to low and being I’m 8 months pregnant I needed the one I purchased. I called and was told I’d have to pay for a box spring or pay to trade the bed even though I wasn’t informed they were choosing which model to give me. The manager ended up giving me the box spring free after I expressed I’ve already paid 450 for the bed and 100 for delivery I can’t keep getting up so low 8 months pregnant so I received the box spring. The next day my bed is sunk in from the box spring being broke I’m an average sized woman only weighting about 180 how could I break it. No one jumps on the bed neither do I sit down hard on it. Is this a cheap or old box spring I didn’t even take the time to call about it I guess it’s a lesson learned. Other than that the delivery guy...

I had a amazing experience with step by step furniture, from the moment I walked in to the moment the furniture was delivered and assembled. the lady at the store was more than helpful and super sweet throughout the whole process. The prices were super reasonable & affordable, all the furniture were high quality & very appealing to the eye. their delivery service was very prompt, they called before arriving and called when they got here. the gentleman was very professional and did an amazing job assembling my bedroom furniture. I am definitely shopping here again for my next set and will definitely refer them to my family...