K&G Fashion Superstore — Local services in Duncanville

Poor poopie poor suites salesman!! So on 2-18-2018 I go in the store looking for some dress shirts and a couple pair of new shoes , also to take advantage of the 2 suites for $150 right? I go back to the suites salesman in the rear of the store and ask him to help me find the actual suites that are on sale 2 for $150 and he directed me to my size and I pick out 2 nice suites , bring them back to him and he looks at the markings on the tags and tells me “yes these are the ones on sale”. So I go and try them on , go to the tailor and he politely helps me get the right alterations. I then take them up to the kind lady at the cashier counter and she rings me up fo $ 500 ..and I’m like WOAHHH lil mama these suites are supposed to be on sale 2for $150! She politely says ummm who told you that! I said the salesman in the suites department. The cashier says let me go and double check for you sir. She then returned and politely said , I’m sorry sir but these are not the suites that are on sale. So I go back and tell the salesman that he gave the wrong suites and with no interest he says “well I guess “YOU” need to find the ones that are and just walks away! Look I’ve been in the store trying on suites for over an hour and had been sold and convinced by their so called salesman the I had the right suites that were on sale. So of course on my day off from work and now frustrated to the max! I just left the store!! I nor my family will never EVER shop at your stores again!! The least they could have done was give me the suites for the sales price just ..”for wasting my dam...

HORRIBLE CUSTOMER SERVICE with manager on 8/12/18. I picked up 2 items on 8//11/12. When I got home, I noticed a zipper was broken on one item and my other item was too big. Took it back the next day to exchange and get the exact same items. One in a smaller size and the other in the same size without a broken zipper. The manager gave me attitude and asked why didn't I catch it when I tried it on. I advised I didn't try it on and asked why would she assume I tried it on. Common sense would tell her if the items were tried on, I wouldn't have had to exchange another item for a smaller size because I would've known it was too big before i left the store. Then she said they don't take back damage items but she'll do it this time. I said, you don't take back damaged items that you sold? I asked for risk manager's name, she wrote down first name and said she didn't know her last name. After asking again if she really didn't know the last name, she gave me a last name chassy she said she thinks is correct. I have confirmed the name is correct. Horrible customer service from the manager on a sale...

Pros: You'll find a nice variety of men's dress clothes in an assorted of sizes at a reasonable price. Plenty of Big & Tall items from which to choose. There are several 'Buy 1 get one at Half-Price' sales.

Cons: Extremely slow checkout. Both times I went, it was 10 minutes before I was able to approach the counter. Then, the second thing out of the mouth of the associate was, "What's your Phone Number?" My privacy is important to me. I don't care to be listed in another database, or care to receive calls from companies trying to sell me something. Both times, I told them, "I don't care to provide a phone number. I only want to purchase this item." Then, I was treated like a 'Jerk.' The associate wasn't rude. But, they gave me short shrift.

If you decide to purchase a pair of socks or bow tie at K&G Fashion Superstore, be prepared to provide them with a working phone number. If you don't . . . you'll be...