"Absolutely Stellar Service!
I cannot recommend Muhammad and the team at this computer repair shop enough! My laptop was having some serious issues, and I was afraid I might have to replace it entirely. However, Muhammad's expertise and dedication turned what could have been a nightmare into a seamless experience.
From the moment I walked in, Muhammad greeted me with a warm smile and assured me that they could help. He took the time to listen to my concerns and thoroughly explained the repair process, putting my mind at ease. Not only did they diagnose and fix the issue promptly, but Muhammad also went above and beyond to optimize my laptop's performance.
The level of professionalism and attention to detail displayed by Muhammad and his colleagues is truly exceptional. They treated my device as if it were their own, ensuring that every aspect was functioning flawlessly before returning it to me.
Additionally, the pricing was incredibly fair, especially considering the quality of service provided. I left the shop feeling confident in the repairs and grateful for the outstanding customer experience.
If you're in need of computer repairs in Dallas, look no further than this shop with Muhammad at the helm. Their expertise, professionalism, and commitment to customer satisfaction make them a true standout in the industry. Thank you, Muhammad, for your...
Read moreFirst of all customer service is a priority with these guys. I spoke with Seth earlier in the morning about a nontechnical issue. Seth was apathetic and patient with me, even though I was flustered, but still respectful to him, and tracked down numbers to the service depart for whom I needed to speak with to resolve my issue. But that’s not the best part. After a hour and half of them being ultimately unhelpful and then making me uncomfortable by excessive asking me uncomfortable questions about my checking information. I went on the web, asked specifically for number to the company and issue I was trying to resolve, it led me back to Seth and The Tech Guys. Seth remembered me, and suggested a common sense solution to my issue, that worked! Microsoft, being the conglomerate they and the company all this distress was caused by, should already be what this guys are. All this was said just to say in my life time, things get resolved with a little patience and My Guy Seth, got me fixed with a lot of patience on an issue that wasn’t his to fix. This is what we need in life results and in my short long time with this and these guys that’s what you get. Results. Thank you greatly Seth and may you and those with you have great...
Read moreUpdate. I paid to be on their subscription tech service. Very glad I did. Have used it twice now. It's great to know where to go to take care of any computer problem that has me stumped. My first review: Outstanding. GO HERE FIRST!! So glad I found The Tech Guys. Computer had a virus or malware or both. Something I was able to take care of myself once in the past. Usually my virus protection has worked very well. One shop had failed to fix the problem. Tech Guys were able to take care of the problem and they installed more malware protection. All at a great price. Much less than the shop who said they'd taken care of the problem but had not. In the past I'd had a tech guy that came to my house and cost the earth. Did an okay job but not great. Over the zillion years I've had a home computer and been online (I'm old enough to remember even no computers of any kind at work.) I have rarely needed tech support. But when it is needed it is really, really needed. I have also been to two other tech repair places in Richardson and the Tech Guys are much faster. Big plus is they are so very pleasant to deal with and explain...
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