Micro Center — Local services in Dallas

My experiences at Micro Center Dallas over the last two years compel me to share a cautionary warning. ⚠️ for those considering this store for their computer and electronics needs.

I embarked on two ambitious projects with the hope of leveraging Micro Center’s advertised expertise and extensive inventory. Unfortunately, my interactions fell dramatically short of expectations, leading to frustration and significant financial cost.

Firstly, the customer service experience, especially when faced with challenges, was far from satisfactory. Efforts to resolve issues felt undermined by a pervasive attitude of indifference towards the customer’s predicament, compounded by a seemingly relentless approach to additional charges for services and solutions, irrespective of the origin of the fault. Good luck contacting them over the phone for issues. Just go in person… or make sure to call daily.

My initial project was a high-end AMD and dual 3090 GPU build, premised on assurances from the sales representatives regarding the compatibility and suitability of the components selected from their inventory. Despite these assurances, the integration of a second GPU three months later was impossible due to spatial constraints, rendering my initial $7,000 investment ineffective and necessitating further unanticipated expenditure.

Micro Center provided no solutions, declined support, and essentially conveyed that I had no recourse for this project. Despite an investment of $7,000, with intentions to purchase an additional 3090, a feasible resolution would have incurred a cost of less than $500, a burden that, regrettably, would have been mine to bear.

The second venture involved a pre-built all-in-one PC intended for a hard loop water cooling setup. The purchase was marred by incorrect AND incomplete order fulfillment, necessitating a burdensome return trip (2 hours drive time). Further complications arose during assembly due to incorrect case allocation and missing connectors, evidencing a lack of attention to detail and customer needs.

Despite a considerable cumulative expenditure exceeding $10,000, my request for Micro Center to rectify these issues and complete the build was met with additional charges, culminating in a shocking revelation of a defective cooling loop in the pre-built PC, which was proposed to be fixed at an exorbitant fee.

These experiences underscore a disappointing reality of insufficient expertise, inadequate customer service, and a disheartening prioritization of profit over customer satisfaction. The promise of professional guidance and support, crucial for customers embarking on complex and expensive projects, was starkly absent. This ordeal has reinforced the value of independent research and the reliability of online purchasing avenues over in-store advisories.

Even if Micro Center had taken steps to satisfy my expectations, they stood to gain from these builds through profit and the potential of my return for future high-end projects. Instead, we find ourselves in this disappointing situation.

While Micro Center may offer a wide range of products, my advice to potential customers is to approach with extreme caution, armed with extensive research and a clear understanding of their needs. The allure of immediate gratification and in-person expertise is, based on my experience, overshadowed by the risks of misguidance and unexpected financial burdens.

Conduct thorough research and verify everything before making a purchase. Securing assistance from this establishment without incurring losses of time or money seems virtually...

This review is for the "Knowledge Bar" at this Micro Center location. I'm sure their store is otherwise great with lots of parts availability. But I absolutely do not recommend using the Knowledge Bar here. As a matter of fact, I recommend you stay far away from them.

As I trusted the MC brand (from different locations) I drove 3 hours here to get my PC upgraded. It was actually all new parts except for the video card and maybe the SSDs (granted they did not have any issues.) Their website promotes same day service in most cases. The associate told me, since I dropped off my parts later on Friday, I would receive my order the next day. Which was fine. I had 2 days in Dallas. The cost of work was $378 tax included. Charged upfront.

They give you an order number that you can track the progress of work online. According to the tracker, my work was progressing normally until it stopped at "Under Repair" stage Saturday afternoon. Saturday (promised delivery date) passed and on Sunday afternoon I went to the store to personally check up on the progress. Turns out they didn't even start working on the PC at all. Mind you, the tracker indicated Troubleshooting or Diagnostic testing was completed and repair was underway.

Now they say, despite the next day promise, PC upgrade orders actually take 2 weeks. When I told the associate that I had told him I was coming from afar, and I did not have that kind of time, he tried to gaslight me by saying he did not know I was coming from afar. Blatant lie. We had a chat about this, and he even told me not to worry, that he lived in the same area in the past (if he hadn't, how would I know where he lived?) and knows it's a bit of a drive to Dallas from there.

I got no apologies from the associate. They did not offer any alternatives. I ended up asking for refund and told them I would just do the work myself. So this was a huge waste of my time and money.

Oh by the way, when I check the tracker now, it says they completed the order and now it is ready to be picked up. I bet they do this to look good to their managers.

So yeah... Stay FAR AWAY from their Knowledge Bar. They lie to your face until they get your money. They do not complete their orders nearly within the provided time frame. Then they are absolutely unapologetic about their mistakes. I'd give ZERO...

I just came in to the store and was potentially going to buy a new car charger and cable for my devices, since mine is on the fritz.

I walk in, hit up the first aisle and just sort of browsing at this point. I know that I’m most likely gonna walk the whole store because I like to look at stuff and see new gadgets, tech, etc… Employee comes up and asks me if I’m looking for anything in particular and I just mentioned a car charger and cable, which this aisle had a limited selection, but he pointed me to the mobile/charging aisle. He was polite, nice and helpful, said his name and to flag him down if I hand any questions. Mind you, I was gonna browse the whole store, so I wasn’t worried about finding these things first.

As I’m waiting there for another customer to finish looking at the car charging adapters, another employee comes up and greets me, asks me what I’m looking for and I politely try to show I’m just waiting for the other customer to finish browsing so I can look. Same thing, flag me down if you need anything.

After this, a 3rd employee came up and gives me the name, what am I looking for and flag them down if I need any help. At this point, I just pick a cable package off the rack to look like I have something and that I don’t need any more help, just browsing

Then a 4th employee came up to me and gives me the same greetings and starts recommending these chargers and I pick up the box to look at the ratings and I want to read some reviews online. At this point, he grabs the box and puts a sticker on it with a barcode and says to find him if I need help with anything else.

I look at the sticker and see it has his name on it. I assume the store has gone commission based on sales?

I put the items back and walked out the store. I don’t want 4 employees to swarm me within a time span of 5 minutes. I hadn’t even had a chance to pick up an item and actually look at it for myself before another employee would introduce themselves.

I’m giving the 2 stars because none of the employees were rude to me, but if this is commission based sales now, ease it up… you wound up losing a sale with me today.

If they aren’t commission, but makes no sense why he grabbed the package out of my hand to put a sticker with his name on it, let them know to give the customer a...