Courtyard by Marriott Dallas Richardson at Spring Valley — Hotel in Richardson

Denied Service. Refused to check me in for my reservation because of my disability.

Saturday, April 24th at approximately 6:58pm I arrived at the Courtyard Dallas Richardson at Spring Vally hotel to check-in; I had an existing reservation with this hotel which I scheduled on the Bonvoy App, as I’ve been a member with them for a couple years now.

Upon entering the front desk agent, Kokeeta(or Kokeesha) immediately began yelling at me in front of other guests for not wearing a mask. I informed her I do not wear one as my medical condition prohibits me from doing so and that I have a medical exemption on file with my healthcare provider. She asked to see it, and I informed her that it's not something I carry around with me as its HIPPA Protected Health information and I do not have to provide it to her per HIPPA law. She essentially said "then I'm not going to serve you." I told her I had a reservation and I simply want to go to my room but she refused to check me in. I asked her if she was aware that that falls under medical discrimination and if was fine with me filing an ADA complaint and she told me to what I needed to do but she would not serve me if I did not wear a mask. I exited the building and got into my vehicle and called corporate customer service and after a long hold and explaining the situation, the Elite customer care agent for Marriott, Sharay(whom refused to spell her name for me) did nothing but talk over me, interrupt me, and argue with me over the legality of denying me service because of my exemption from wearing face coverings.

I drove from Oklahoma, a 3-hour drive, only to be met with hostility and discrimination from the front desk agent and customer service agent and did not have a place to stay because they would not serve me without wearing a mask. Meanwhile people are eating in the lobby without their mask on... I got off the phone with the customer serve agent since it wasn't going anywhere and left the property.

ADA Complaint has been filed and I’ll be cancelling my membership with Marriott and never doing business with them again. I also shared this story with my 25,000+ social...

We came to Dallas with 21 high school kids competing in the National Speech and Debate Tournament...

When we arrived at our original hotel we were greeted by a police presence and what could only be described as "war zone" conditions - we had to find something fast.

Finding the Courtyard Marriott in Richardson was a blessing. Michelle, Everett, and the entire staff were great. I spoke with Michelle on the phone and told her what we were dealing with and she, quite literally, jumped into action.

The offer she made to us, the price we got, the conference room she gave our kids to practice in, and the complimentary breakfast that she included (and we could choose the time each day to match our competition schedule) was so above and beyond what I've come to expect with a hotel. I cannot stress enough how vital having the kids feels safe and supported was to them performing well... and they did!

The Courtyard Marriott a modern hotel with a bistro in the lobby. The food is excellent, the grounds are very clean. The pool is well used, and our stay was quiet and without interruption. I work from the road while we travel with the kids and the internet was great (which is always a big concern.) I loved the modern TV that allowed me to connect my Netflix and my Hulu account, as well.

I really can't say enough about this experience. The winner in all of this was the kids, and the star that made it happen was Michelle. Thanks again, Michelle... you'll forever be an honorary member of the Gabrielino Speech and...

We stayed 2 nights here with our students when we attended an interscholastic tournament (MIST) at the University of Texas Dallas. It has been extremely pleasant and wonderful. Rest assured we will stay here next year, insha Allah.

1. Location: The hotel was very close to UTD so we were always on-time for our events and competitions.
2. There are so many restaurants that serve halal food in the vicinity. Just pick one!
3. The rooms were very spacious and clean. The bedding was fresh. The fact that the shower/toilet area is separated from the sink/vanity is such a blessing. All rooms have small refrigerators and the AC unit has a wall thermostat. Everything works. The only front-desk call that I had to make was to request a wake-up call.
4. The staff (front desk, housekeeping, manager, and the personnel who took care of our breakfast every morning) was extraordinarily efficient, helpful, courteous, and professional in their work. Anthony Melchiorri would be very proud. The hotel allocated a prayer room for us that also served as an all-you-can-eat continental breakfast.
5. The very welcoming and comfortable split-level lobby includes a Starbucks with large sitting area. I didn't have to drive around looking for one.
6. I did not get to use the gym.

Overall, based on the nights that I stayed, this hotel deserves that 5-star review. Hopefully the management and its staff can maintain the high standard of service for a very long...