The Toy Maven - Preston Hollow — Local services in Dallas

I had the most AMAZING customer experience at The Toy Maven! I live in Tennessee and my grandson lives in the Dallas area. I was looking for Brio toys for his 2nd birthday and called The Toy Maven and had the pleasure of talking to Sally. She was the ABSOLUTE best in her customer service and her kindness was refreshing and rare. She gave me her personal cell number so that I could text her the names and product numbers of the toys I was looking for. When she didn’t find them at her location, she found a couple of them at another and sent me addresses to those stores. I drove into town to pick up the toys set aside for me and believe it or not it got even better! They gift wrapped every toy and didn’t charge me one dime. If you want the best toys and the best customer service served with a huge dose of kindness, then I highly recommend shopping at The Toy Maven. Candace and her wonderful team will make your toy...

First of all, I’m not one to ever leave a review. I usually don’t care enough and I also know people have bad days. That being said, I was in the other day looking for present for my son’s 4th birthday. Well, I couldn’t get anyone to help me for starters and when they finally did help, I was directed to the item “over there” and pointed to a general direction in the store. Um, probably my pet peeve is an employee that won’t personally walk me to the item I’m looking for. For having hardly any parking spaces AND exorbitant prices, there are much better places to shop at that will give you the shopping experience you’re...

I generally never write a review. In fact, this is my first on google. I state this only to better illustrate what an incredible business this is. I recently had an emergency need for an Easter basket for a child who was going without. I had no time, so in between meetings I called and asked you maven to create something for me. With in 30 minutes I had a beautiful wrapped dinosaur themed basket ready for pick up. When I arrived the staff was ready and well trained. All in all a wonderful experience. The boy was thrilled. The...