Lucky — Local services in Daly City

The Date of 2☆Customer Service Experience Tues. 9/22/20, Time: 1:43:10, Purchase Amount: $134.98 I completely understand, the "Rules of Customer Engagement" have radically changed due to the Covid-19 Virus Pandemic. What I don't understand, is when there is NO SIGN to read, while I'm SOCIALLY DISTANCING on the checkout line, which states "The bagger will not bag your groceries, if you bring your own eco-bags." That's Okay, I will just not bring my bags anymore. I asked the bagger to support me with packing my eco-bags. She chose to PUT TWO (2) HANDS in front of my face to non-verbally say, “I am not helping you at all!” Then, when I told her, I would purchase plastic bags from Lucky’s, she just turned her back on me & she went down two (2) counters. She just stood there & stared at me. While I struggled to finish packing & paying. What was so inconsistent, was the customer before me, was given 5☆ Customer Service. They weren’t rushed at all, & this packer completely packed all their groceries. This transaction took about ten/twelve (10/12) minutes. Unfortunately for me, I was expecting the same level of 5☆ Lucky Customer Service, which I didn’t receive at all. What now confuses me, is I waited patiently (because I was SOCIAL DISTANCING,) so I didn’t put my groceries on the checkout conveyor belt, until I am invited up by the checkout cashier. I pulled up, & I started to transfer my groceries from the grocery cart to the belt. For some reason, the checkout cashier started the running the conveyor belt & scanning my items. I needed to ridiculously rush to keep up with the scanning process. It might be good customer policy to allow a customer to first (1st) load most of their of groceries on the conveyor belt, before starting the scanning checkout process. It is my understanding, there are video camera footage of most of transactions at the checkout customer counters. When viewed, it would clearly demonstrate, how I received the “BUMS RUSH” in comparison. My checkout experience started at 13:40:45, & I paid by 13:43:10. I only got two minutes & 35 seconds (2:35). That is not including the bagging of my groceries. Not a good feeling at all. Lucky for me, the checkout cashier Ms. C.S. had the courtesy to “step up to the plate,” & help me out with bagging my groceries. Thank you very much! I live in San Francisco, I purposely drive down to Lucky’s Supermarket, 6843 Mission Street, Daly City, CA 94014, due to the following reasons: The have an enormous parking lot; The store's layout is spacious; The prices are excellent & reasonable; The quality of the produce is excellent; The variety of products is immense. The eight & one half (8 ½) mile drive was totally worth it, even if it meant losing & having to find another street parking spot. I have consistently reviewed my positive & poor-quality customer service experiences. My time has a certain value to it. I have been “Sheltering-in -Palace” to protect my health, as much as I possibly can. Because of this situation, I run extremely low on numerous items, which I purchase at Lucky’s. This results in having to purchase a lot of items. When I decide to do a grocery run it can run from $130.00 to over $300.00. I did call the store manager on Tues. 9/22/20 @ 3 pm to report my low-quality customer service experience. I also followed up with a telephone call to the Lucky’s Supermarket Main Telephone Customer Service Number. I have to admit, I am still mad about this negative Lucky’s Supermarket Customer Service Experience. I am also quite sad, as I know, I will not be able to go back to Store #707 in Daly City, CA. I just can’t give them my money, support, & business any longer. Thanks for reading...

Luckys is my favorite Super Market; To think, my son went from infant to toddler to 17 y/o now, we've seen a lot, met many staff, that knew our names.And to seeing this new store, its modern-day beauty kept-up with the demands of the community. I love the ethnic isles, and I've tried new food, drinks, fruit, its amazing. I like the its colorfulness, the bright colors, and the large designs against the walls of the entire store, that shows how big its become.. And many of the staff are still there, that I remember and they remembered me and asked about my young (son) man, and the new staff are equally nice. I will continue to remain a loyal customer of this store, for all of my needs.

I do have a problem, that concerns me about the Disability Problem: 1) the doors close & lock after 9:00 PM, (Pharmacy section), the electric shopping carts aren't moved on the other side of the store. 2) On the Produce side of the store, the one Disabled Parking and the Shopping Cart drop-off site are combined. And this means as a new disabled shopper, have to contend with shopping carts cluttered on and around the cars, I've had to move carts with my car, or get out of my car to move them. I'm certainly can't move a cart & get back in my car to park, I'm disabled, but I've had to!! I've watched the staff collecting carts, and the Disabilty Section is not a priority to them. Ive seen them collect carts, but not at the disabled section. I've complained about the electric carts not being readily available on the Produce side of the store, once the Phamacy side closes at 9:00 PM. And I've always enjoyed shopping at night.

However, On a very good note, I called a luckys a few minutes before my arrival to the store, a staff answered, and he was available with a electric cart ready by the time I park, and drove the cart to me. I was very impressed, and gratiful by that young man. I couldn't wait to get home & tell the family, it really made day. I'm still a happy shopper, and I need the staff to pay better attention to our growing population of the disabled people..

Thank you, A...

Such a poorly ran store. They need new management in this store. A lot of staff there are clueless. For example I went to Lucky yesterday for baby formula. I went to the baby aisle and saw that they only have numbers on a picture of the formula. So I waited 20min for me to get to the front to tell her what I needed. When I told her she said “ahh my knee is bad stand to the side and I’ll get someone else to get it.” So I step to the side no problem wait 15min. Another employee came up and said “no we don’t have that kind.” I ask to speak with a manager and guy said “no no no it’s okay you come see.” I literally walked to the back of the store and he tells me to go in the back where the formula is stored. I went back there with him, my baby, and I. Within 2 seconds I picked a can out of a FULL PALETTE of the formula I was asking for. He took it from me and told the manager he found it lol. Then I HAD TO GET IN LINE AGAIN!! 20 more min!!! They didn’t even let me go to the front of the line that I had already waited in so patiently prior. So I went to Lucky for 1 can of formula and it took 1 HOUR. As a customer I had to go find and get the product in the back as if I work there. This Lucky just never...