Sound & Alarm — Local services in Daly City

DO NOT COME HERE FOR ANY SERVICE. I REPEAT: DO NOT COME HERE FOR ANY SERVICE. They are negligent, unprofessional, and if they damaged your vehicle like they did mine, they won't take responsibility..

Long story short THIS IS A CHOP-SHOP. NOT A PROFESSIONAL AUTO INSTALLATION BUSINESS. THEY DAMAGED MY CAR IN TWO PLACES, DENIED THEY DID ANYTHING, THEN TRIED TO BULLY ME (A sexist move for sure).

For the full story, read on... I was just here, and these guys did a botched job on my car trying to remove a Lo-jack-type GPS device on my car that THEY ORIGINALLY INSTALLED! -- Which ultimately they couldn't find.

First off, I called and they told me it's an easy 20-30 minute job to remove the device. So I pulled into the garage, asked them if I could stay in the car while they removed it (as I remember seeing it installed under the car), and they said, "OH NO, WE NEED TO BE INSIDE THE CAR".

So I was like, "OK". I stood outside work these guys work. And the longer and longer I waited, I could clearly see that something was wrong. These guys had everything open - they opened up my passenger-side door with a drill in-hand, they opened up my trunk digging through my personal stuff, they moving my seats back and looking behind there.

I went up to the guys and said, "IS THERE A PROBLEM, WHAT IS GOING ON?"

And they go, "WE CAN'T FIND THE DEVICE".

By this time, my trunk was wide open, they shuffled around all of my work stuff papers in back of my seat, the center console was open, the side-door was open, a panel looked like it had been shifted on the inside of my passenger side.

So I said, "WHY ARE YOU GUYS DIGGING THROUGH MY ENTIRE CAR? ISN'T IT UNDERNEATH THE CAR?"

They said, "WE CAN'T FIND IT THERE SO I'M LOOKING ELSEWHERE".

I said, "WELL IF I'M STANDING RIGHT HERE, WHY DON'T YOU JUST ASK ME AND I CAN MOVE MY STUFF. I THOUGHT YOU WERE JUST GOING IN THE HOOD AND UNDER THE CAR."

I was so pissed because they said it was a quick 20-minute job, and here we were 25+ minutes later, they'd made no progress, and if they had to go into other areas of my car that I never authorized, they should have asked me - I was standing right there. I was IRATE.

I yelled at the owner, asking him what was going on, and he told me to leave.

AS SOON AS I GOT BACK INTO MY CAR, I COULD SEE SOME THINGS WERE OFF. I asked the owner, "Did you guys touch the INSIDE PANELS of my car". He goes "NO", "We didn't touch that."

Long story short, I got the car back with a BROKEN DIVIDER IN MY CENTER CONSOLE AND A BIG GAP ON THE SIDE WHERE A PANEL WAS REMOVED.

I drove away, and called the owner and told him "THE DIVIDER ON THE CENTER CONSOLE ON MY CAR IS BROKEN".

He goes, "WE NO BREAK ANYTHING IN YOUR CAR".

I asked him, "WHY WHY WAS CENTER CONSOLE OF MY CAR OPEN?" He goes "WE WEREN'T IN THERE."

THEN: I called back a second time. He goes, "OH, I ASKED MY GUYS, AND THEY REMOVED THE CENTER CONSOLE, BUT WE NO BREAK NOTHING. YOU HAD EXISTING DAMAGE IN YOUR CAR."

Then I said, "WELL, WHY DID YOU DENY THAT THEY WERE WORKING THERE IN THE FIRST PLACE"? He kept saying,"WE NO BREAK NOTHING IN YOUR CAR."

Then I asked him about the side-panel that was loose, and he said, "WE WEREN'T IN THERE." I called bullsh*t on him so fast! I told him I'd already taken photos, and I wanted to email them to him. He said, "I DON'T HAVE TIME FOR EMAIL"...

Make a long story short, I'm getting an estimate on these broken and damaged pieces, and I'm going to sue them once they try to deny it once again, because they are NEGLIGENT, UNPROFESSIONAL, AND THEY DO BAD WORK.

Look at my photos, and feel free to message me if you're still wondering about these people.

SAVE YOURSELF THE POTENTIAL TROUBLE, AND FIND A REPUTABLE SHOP. That's what Google Reviews...

For god sakes DO NOT take your car to these idiots. After spending almost $1000.00 on a Alpine deck and the installation in a 2006 BMW Z4 I have had nothing BUT electrical problems. My husband was trying to do something nice for me and put a upgraded stereo in my car. My car never had any issues nor any electrical problems until this place installed the deck. To top it off they tried saying they had never done a install in a Z4. WHAT!!! Problem was we moved and I cannot locate the paperwork. Still looking as soon as I find it..I will resolve this. Now taking the car to a reputable installer in Vacaville that did a fabulous job on a older Acura and stands by their work. If you don’t want to have an electrical problem with your car find another stereo installer!! If anyone would like further information on my nightmare I would be happy to respond to your questions by all means!! Unfortunately I have to give them a 1 Star they only deserve a negative rating and should not even be...

Thank you to Willie for helping me. I arrived at 12pm and installed the Viper alarm and remote start. Finished by end of day which was 5pm. Went to Best Buy for the install but they take forever and told me Viper wasn’t compatible with my car and upsold on their compustart brand. Grateful this place was same day service. Viper installs take about 4-5hrs. Out the door price was $1070

You get what you pay for….peace of mind and same day install 🥲. if you try to install the Viper yourself you may ruin your electronics and your warranty. This place is a preferred Dealer for Viper in the Bay Area. Vehicle alarm upgrade was needed and I’m highly satisfied by the service and equipment...