It was the worst experience I ever had attempting to make an appointment. The owner was rude and unprofessional. I called on a Friday to make an appointment and was told she was between clients and would return the call later that day only to receive a random text on Saturday night asking my name and then another on Sunday asking if I could come in on days I could not.
When she did not reply, I texted with ten days of availability only for her to offer 11:30 and 12:30 appointments on a Friday. I explained that I am an educator and cannot miss work for a facial. She did offer two Saturdays that I could not attend.
Then she called with an attitude and repeated the dates we discussed via text. I stated, I am aware of our texts, do you have any other times? She was nasty, rude, and unprofessional.
I have received many services and never had this experience attempting to book an appointment. I would NEVER recommend her services.
UPDATE: Unbelievable, and this woman had the nerve to text me stating that I flipped my story. Again, unprofessional.
It is not even the fact that you were booked up, you missed the big picture. It was your unprofessionalism. I am a customer who was attempting to make an appointment with a very unprofessional business owner who instead of saying I do not have any appointments available for the next two weeks to fit your schedule, I can offer other appointments, without the attitude.
I can read. You called me to reread our texts. How about finding a solution? That is what a smart business owner does and not argue with their customers. No worries, I don't want your services anymore and would not want you to touch me.
Additionally, please learn to count. In your texts you said I waited three months to book my appointment: Jan is not three months from the end of November.
Good luck with your business as you continue to display your lack of grace and lack of...
Read moreIt was a happy day when I discovered Sensational Advanced Skin Care. Rose is a true professional with a long history of providing skin care. Her knowledge and expertise extend far beyond a traditional facial ( although her facials are amazing!) I highly recommend Rose.
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