Lou's Antique Mall — Local services in Danville

Having grown up with an Antique dealer grandmother, not only have I been exposed to the business but I often helped her both purchase and sell items at shows. I love history and old items so I was THRILLED when Lou's opened up in Danville. I have taken nearly all of my out of town guests there and spent thousands on mostly small items. I have purchased gifts, items for myself and even items for my recent wedding.

One reason we enjoy Lou's is that you can bargain for a better price. In fact, I rarely have paid the full asking price and Lou himself has even offered a discount when I didn't even suggest it. We have purchased $125 items for $50, $40 items for $25 and so on.

We went to shop there on Saturday because my mother was in town and she asked to go to Lou's. After looking for over an hour we went to one booth that we were told by Lou himself maybe 6 months ago, was trying to liquidate because the owner had died and the family didn't want to keep the booth open. At that time, my mother purchased a handful of items from this booth, including something marked $20 that Lou let her have for a dollar--95% off the asking price.

I have watched various items in this booth overtime and decided to make an offer on 4 items, two of which had been damaged since they sat in the booth and another was a rug that was getting worn because it was laid out. My step brother offered to see if would be willing to deal to get the damaged items sold so I could keep shopping for my new home.

About 10 minutes later I hear Lou yelling, "Where is that smart@ss kid" from at least 100 feet away. He got louder from there on and proceeded to yell at the top of his lungs right in my step brother's face, saying that he was trying to take advantage of a death and they were not going to give things away. I have never seen anyone in sales be this rude to a customer and I have worked in retail all my life. I was prepared to spend over a thousand dollars on damaged items that had sat there for at least a year as they became more damaged.

Everyone handles things differently but I fail to see the reason Lou got so upset at our offer that he nearly punched my step brother and certainly both verbally abused him and embarrassed him in front other customers. The fact there was a death came from Lou directly as why he was willing to deal on that booth's items so much the past times. My offer was no where near 95% off and was merely a starting bid as I expected to go back'n'forth as you do when bargaining.

When we went downstairs to leave, it was clear that the staff downstairs had been discussing our bids (likely in front of downstairs customers) and glared at us.

Based on this treatment no-one I know will go back to Lou's and ever support someone who takes his frustration out on a customer. That is never acceptable and it was so bad the police where almost involved to protect my step brother. No one ever deserves that type of service.

Understand when you shop at Lou's, you never know what the staff will do or how they will choose to treat you. I, sadly, recommend you take your...

The owner was so rude from the get go! Me and my significant other went in there to see if they have anything nice we could buy and instead the entire time we were there, my fiancé is getting insulted by the owner about his clothes when There was nothing wrong with them at all. We didn’t even get to go through the entire store because he followed up around basically breathing on our necks the entire time we were there which was maybe a good 10 minutes. At one point I wanted to go look at things that he didn’t want too so we split up and went to different booths. My fiancé went to a booth the owner was at and at the time he seen a nice piece of jewelry he liked in one of his cases and asked him to open it to he could take a look at it. And Ofcourse the owner acted like that was a issue he was extremely rude about it and once again acted like how dare you even wanna look at that stuff again insults my man trying to single out every flaw he has. SO SORRY HE ISNT PERCECT OR GOOD ENOUGH TO COME INTO YOUR STORE. So my fiancé got fed up and just walked away he called me to find out where I was I told him I was looking at stuffed animals and jewelry so he came and found me and immediately the owner follows him and yells at him telling him he’s never allowed back at his store that he has reason to kick him out when really he didn’t tell us why at all!!! I was astonished about how rude he was he acted like someone was stealing just by the way we were dressed. We were discriminated against by this man how could you stay in business this long acting like that? I even called back up to the store to ask him why myself because he didn’t do anything and neither did I and all he said was come back and find out which sounded like a threat to me . No one was rude to him or disrespectful to him . He much be getting to that age. I wouldn’t visit this store unless your willing to get horrible service from a grouchy...

Short Summary: Have never experienced such poor customer care before.

What Happened: Upon arriving at Lou's with my wife I came across a button from Wildhorse Saloon. Recognizing the logo from a shirt my father used to wear growing up it sparked my interest to know what the Wildhorse Saloon is. I pulled out my phone to Google it but in the process noticed people coming up behind me. I stepped out of the way to let then pass and went back to googling it. As someone passed they said hello, I looked up and returned the hello. I was shocked by the next response! "Surprised you were able to pull yourself away from that phone long enough to respond". A gentleman with a white mustache had made the comment and I was a bit confused by it. I realized they clearly didn't understand I was taking an interest in the store so I informed him I was looking up the Wild horse Saloon. His response, "well you should have researched that before you got in here!". That's when I realized he was a store employee!

I thought to respond but relieved it was a lost cause. Clearly he has no interest in understanding or giving people the benefit of the doubt, just poor preconceived notions. I am a 28 year old customer taking interest in the store but all he saw was a younger person on their phone. With that said I will not be recommending or purchasing from LOU's...