Shattered LLC — Local services in Daphne

I was really excited to try Shattered, but unfortunately, my experience was disappointing. The concept of a rage room is fun, but there were several issues that made it less enjoyable.

First, the experience was falsely advertised when selecting a package. I chose a specific package based on what was listed on the website, but when I arrived, I found out that what was promised—certain items or activities—wasn’t actually included. This was frustrating and felt misleading. We selected the date night option, thinking it would be set up exactly how it’s listed but when we got there our table looked like the photo I’ve attached, nothing like a dinner date set for two? It was a table with miscellaneous items on it. And once I mentioned it the employee said “oh I forgot the table cloth?” Which obviously was not going to make it better? We added the enraged packages and got one Tv that was already beat on.

Additionally, the equipment used for smashing were in poor condition, the bats broke with one hit because they haven’t been updated recently, the batting tee was broken so couldn’t be used, which didn’t make for a satisfying experience.

Customer service also wasn’t great, our concerns weren’t fully addressed and it was dead quiet so we had to ask for music. It didn’t seem like the staff was really interested in ensuring a positive experience.

While the idea of a rage room has a lot of potential, I hope Shattered takes this feedback seriously. There’s a lot of room for improvement in terms of honesty in advertising, safety, and overall...

One and done. Took my kid for his birthday. Shattered’s FB says “taking walk ins all weekend.” Cool. We try to book a time online. The $25 fee is going to be $45 after the “online booking fee.” So we do the walk in thing.

First, there’s a 15 year old kid running the place. Alone. He tells us they only go by appointments. I show him their Facebook post about taking walk ins. He hems and haws. Then says “it’s gonna take me 15-20 minutes to set it up. That’s why we want an appointment.” I offered to leave. No one was in the place but this kid, me, and my kid, and he clearly doesn’t want us there.

After maybe 3 minutes, it’s set up. He comes to get payment. Now we learn there’s a $20 walk in fee. I told the kid to just state that the fee is $45 and be done. He says “that’s not what I do.” Cool. Got it.

My son had fun. For what it’s worth, the enjoyed the time. You get 20 minutes and you are basically hitting some old coffee cups and junk with a bat.

I confirmed that the kid was 15 and the only person there. I support young people working. But I don’t expect them to be great. Someone should be there helping this kid. His customer service skills were as poor as I’d expect from most all kids his age. The owners need to help him, communicate better, and offer something worth $45. Overpriced, poor service, and low quality activity. We won’t...

This place was fun. But I probably won’t go back . It’s a very small building , so small group, or a waiting period. you only get 20 minutes 🙃 They put used candles in the room?? So not only are you stepping on glass (which is a given) but you’re stepping on the black burnt wax, so melted black wax got all over my shoes. That was my only issue really .. They don’t give you any protective gear, except for glasses. I thought they would give you booties for your shoes or a coat for your clothes. I wore my bright pink shoes, they were ruined . :( I got glass in my face , and it bled for a good 30 minutes. Lots of fun for the experience to say I did it . But I prob won’t be back . Stop putting used candles in there so wax getting...