JCPenney — Local services in Davenport

I was charged incorrectly charged for a plushie. I thought it would be an easy fix, boy was I wrong. The helpful women upstairs assured me to go downstairs to returns to get the few dollars mistake. As I'm waiting in line I notice every other customer doesn't have just a return, but a problem. So it takes a while.

When it's my turn I'm immediately met with rudeness. I say I don't want a gift card of such a small increment I would simply like to return the plushie instead, since they wouldn't offer a cash/credit return, I was met with even more rudeness. I was sent to wait to the side. That's fine.

The manager(I think) comes down and she is so confused. Why? I tell her that there's a few more with the same price upstairs in the Disney section on the wall. She says I'm aware of where the clearance is. Okay. She returns and is struggling again. She keeps repeating I don't know how to fix this? I don't know how to fix this? Huh?! She's rushing back and forth between the two registers as they bicker while I'm standing completely silent and confused with my boyfriend. I give him a baffled expression.

I'm sent back over to the rude one and she gives me three receipts. Original, the gift card I didn't want that was now cancelled, and the return. Except the return doesn't amount to the original it's missing the amount on the cancelled gift card. I'm assured it's right. She said she did a price change so it's right. Why is there a price change when I wanted a full return for the item I gave back? Why am I being gaslit by this older ruder woman? Why aren't the nice ones in customer service?

I left confused and annoyed. I asked for a return and stood completely silent and patient and was met with so much animosity and then refusal to explain why I didn't get a full refund on my purchase that did not even leave the store. From the registers to the customer service desk literally every customer had an issue. This store seems very incompetent. I don't think I'll come...

Ordered a ring to be resized and we were told we would be called when complete. I received a letter stating that the repairs were complete, went to the store and was then told that they could not resize the ring. When I asked when they contacted me as I had not seen any missed calls, or messages, and we verified the correct phone number, the manager (whom I had not interacted with previously, or at that time) got loud, and stern, repeating that they call and if no answer, leave messages. Neither of which I had received. Then they offered to order the correct size. Why was ordering the right size not an option in the first place? I understand not every associate may have that knowledge, or understanding, but for the associate to tell me she had called and the manager co-sign on that inaccuracy, much less - to raise her voice to me - were unacceptable. When I asked to just return the ring, and the service package, the manager also said she’d have to review? I’m sorry. No work was actually done to the ring, why “review” anything? Also - going to the website to find a customer service contact point is ridiculous! Corporate - please train your management better. Store level - please train your associates, and maybe do continuing education on your policies, products, and procedures. This ALL could have been avoided had the original associate known her job inside and out. Instead, there has been wasted time and energy, and due to how the two interactions were handled (at time of purchase and then at time of return) suffice to say there is a large feeling of disappointment. Not only do I not own the ring my husband and I chose as a gift, but I was spoken to in a tone and at a volume as that of a child who...

So during my recent experience with the JCPenney, fine jewelry counter I had bought a golden rope chain for about $425 including the protection plan

The piece of jewelry broke within the first week and by the second it was out for repair two months later it came back from repair spending more time at the repair shop then with me at this point when it came back from the repair professionals it’s almost as if they had just bended it back into place. It immediately broke right after And once again was out for repair that makes two times another two months later it comes back this time it holds its strength for two weeks at this point I request what’s known as a Buyout.

JCPenny policy states that you can “insist” on a refund back to the original payment during a buyout

Here is where things get a little weird when I return to complete the buyout process at JCPenney. They were adamant on giving me store credit all sorts of different managers came to talk to me trying to manipulate me into taking store credit after explaining that that was not gonna work for me due to my negative experience which took about an hour of my time later, they finally agreed to give me back the money to the card. I paid minus The insurance that they made me buy to protect their shoddy merchandise. If they had been honest and true and refunded my total amount, I would not have left a review at all

Beware of fine jewelry at JCPenney. It’s quality is cheap and that’s why the...