Chick-fil-A — Restaurant in Davenport

I absolutely love Chick-fil-A. What I love more is the customer service that I have always received. However last week I went to the North Park location and had an issue with one of my entrees. I called and requested to speak to a manager and was connected with Xavier. After explaining to him my issue he then puts down the phone possibly thinking he muted it and makes a sarcastic remark to one of his co-workers. Now my coworker and I are in the office and I happen to have the audio call on speaker. He basically implied I was a liar and was being "smart". Nothing was pleasurable about the experience. He said he would replace the salad and went to take my name. I asked him to repeat it back it took him 6 times to get my name correctly. So not only does he lack management skills, but he sucks at customer service, de-escalation and is not a problem solver. It was such a poor experience that I called back later because no one even apologized. Forget another FREE salad. I understand things happen but lead with an apology. So I called back to speak to another manager and got "Kylie" explained to her what happened and she rectified the situation, I felt heard and hopefully this can be used for training purposes. It's never about the product/money ALWAYS about what's morally correct. Thanks Kylie you are an asset to the company. Train...

I am 68 yrs old, have had a recent hip replacement and still on a walker, it was a very windy day .As I was driving by I saw the Chick fil A sign. It took alot for me to get out of my,p car, get my walker and walk from parking lot into the mall with wind gusts up to 35-50mph to order my lunch. Before I ordered I asked if they could deliver it to my car for me if I parked close by that it was windy and I'd have to put my walker in my trunk and it would be hard to handle the food.The shift Mgr said yes I could pull around to the curbside pick up. Then once I was still at the counter he put myborder in a bag and said "Here you go we got it already for you and said I could now carry my own." The emploee then took it upon himself to escort me out my car and witnessed the difficulty I would have had without his help. The Mgr needs to be fired or at least reprimanded and the employee to get some kind of over and above bonus or award. This happened during the 3:00PM hr on...

Staff: The staff was very polite with the amount of people ordering.

Building: It’s at the food court in the mall. Very spacious but may be hard to dine in with a bunch of people shopping.

Food: It’s as expected. They are known for great food and that is what you get. The line was longer but our order went in and as soon as I made it around to the pick up side, my name was being called.

Speed: it’s a new category to my reviews. 1-5 is the rating. 1 being considered McDonald’s on NWBLVD where they always make you pull up and wait, and 5 being freak fast. This was definitely a 5.

Parking: It’s mall parking. So only luck you have at good parking isn’t you find a front row spot.

Star rating: 4 stars because of the atmosphere. It’s the mall. Too many people and not enough seats. What saved it was the speed.

I have no problem coming back here every chance I get.

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