The UPS Store — Local services in De Pere

I agree with one reviewer about the tape. My main complaint is the inconsistency in policies. In the same week I had two large Amazon returns. On the Monday, I had it all boxed up but no tape. They took it without question. When I went back on Saturday with a different return (same Amazon “customer packed” instructions as the previous package) again I had it all boxed up without tape. The person refused to take it. He said they could tape it for me for $2.00. Now, am I complaining about the policy? Not necessarily. While I agree it is a bit much, their policy is their policy. I have a problem with it not being consistently enforced. Had I known based on my experience earlier in the week, I would’ve taped it before arriving.

Additionally, the person “helping” me was quite rude. It turns out, he’s a manager. Mike is his name. He could definitely use some empathy training. I explained to him that earlier in the week they didn’t ask me to tape it and he just kept saying no. I will avoid using this location if at all possible. I agree that I might have to go there for my Amazon returns but I won’t be spending money there.

Another experience I had there once was regarding a zip code. I had a wrong city zip code combination and they just refused to help me figure it out. Just rudely kept saying “well we can’t find it”.

Go across the street to Fed Ex or to the USPS office up the road. I’ve had nothing but positive experiences there.

Side note: that USPS was able to help solve my zip code problem and they did it...

This is a great place to drop returns off. It can get quite busy in there at times, and lines can reach to the door, but they get you in and out so quickly. Despite how busy it can get, employees are calm and knowledgeable and fast! Speaking of employees, two in particular need extra recognition: Sam and Patti. Sam can fix just about any problem that arises on their computers, and goes above and beyond with customer service, even when it’s not convenient for him to do so. He’s a total gem! And Patti? Your life would be blessed if you ever got to know her. Total sweetheart here as well. (and no, I was not paid to write this review nor are they family). Some of the bad comments I’ve read may have been because of one particularly rude man I too have dealt with. But know that he is gone, and yes, he was a jerk. But he’s history. Plz give this shop another chance if you have the need to do so. Employees are very kind and will take care of all your shipping needs with a sincere...

I have been using this store to return my Amazon packages and it has been horrible every time. The only reason why I keep using them is because they are the closest store to me. Several of the male employees I have worked with have been rude to me. The one today made a comment saying that my scan code only went to one item pointed to the one and said "see one" in a demeaning tone. I had tried to make it as easy for them as possible by returning as many items as possible in each scan order, but something got messed up and I had to do each one separately. The whole time the guy was just putting off 'I hate my job' vibes and refused to say anything at the end of my return when I said thank you and have a nice day. If you are looking for someone friendly look elsewhere, if you are looking for someone to be rude to you and treat you poorly this UPS store...