Starbucks — Restaurant in De Pere

I went through the drive thru and was thoroughly disappointed. I ordered my drink and come around to the window. There were some stocking stuffers and a credit card machine on the window. There was no indication that I should run my card on my own, so I did not use the machine. I was not greeted by anyone. All the while, I can see two women standing inside in conversation while a gentleman was making drinks. He comes out with my drink and I take it. As he is turning around, I hand him my card. He says "Oh", shoves the card into the reader, closes the window, and walks away. I assume he was not happy about his coworkers lack of work ethic? The reader starts beeping and I wait for someone to come back to the window. No one comes. I get sick of the beeping so I pull my card out. Next I sit for about 3 or 4 minutes waiting to be acknowledged so I can have my receipt. One of the talking ladies comes to the window with the drink for the car behind me. I asked for a receipt and she goes "oh okay", and looked confused. I drove off without a thanks, come again, or a goodbye.

I'm not upset about waiting - I have worked in the customer service industry for 15 years, so I get it. Not interested in free stuff (not interested in coming back quite frankly), just improve your performance by having some respect for your customers, acknowledge your customers, or explain how this drive thru is supposed to work? Not sure why you are paying 3-4 employees and don't have anyone manning...

Was asked if I had and questions and I responded "no thank you. I just am looking at everything and if I decide I will let here know and thank you" she then continued to stare with a "mean mug" at me for the next couple minutes well I'm reading the menu...then kept trying to get me to order something after I already told her I will ask if I need anything/questions. Finally I had to tell her so she would leave me the heck alone that "I'm really NOT a fan of there products but the person I'm meeting is." My advice quit hassling your customers...I just was looking and once I nicely tell you I don't need assistance, that is your time to move on and find something to do until I'm ready. Staring at me and trying to talk me into stuff I don't like doesn't make it anymore welcoming! Stupid blonde girl at the register at 10:55am in West DePere...

This Starbucks location just lost me as a customer! My husband and I occasionally (MAYBE 2-3 times a month we will splurge)will order Starbucks coffee because of the Sugar-free option( I follow the keto diet ). They had gotten rid of the Sugar-free cinnamon dolce syrup a while back... ok😕... but still had the Sugar-free Vanilla syrup which allowed me to order the occasional Sugar-free version of the blonde Vanilla latte. NOT ANYMORE!🥺 I just got on the app to place our order. It came up "Sugar-free Vanilla syrup not sold at this store " .... not just sold out ( which they will label if a particular item is temporarily run out)but.... "Not sold at this store!" So thanks...