Walgreens — Local services in De Pere

Nichole Culp and Stormy (Sam Hickman) were the rudest anyone has ever talked to me. Horrible customer service at this Walgreens. I would never do business here again.

I was told by pharmacist to come in to pick up an RX. I got there and waited over 90 mins. Just to be told they couldn’t fill it because it was sent to a different Walgreens 30 mins away. Then Nicole shut the window in my face and said they were going to lunch and would.not fill it. To go to other location (where it hadn’t been filled yet) to get it.

I'm not sure who Nicole Culp even was as I had been dealing with the pharmacist and one of their assistants who were both very nice. Nicole just walked up out of no where and inserted herself into the conversation.

I called to complain and asked for the store manager. Store manager Matt was not there so they had me talk to Stormy (Sam Hickman).

Stormy told me the pharmacist said it was a controlled substance and that’s why they couldn’t fill it.

1st they did NOT tell me it was a controlled substance and that’s why they couldn’t transfer it. Nicole was obviously trying to leave early for lunch and lied.

2nd the RX was the antibiotic Amoxycillin and is NOT a controlled substance so they lied about that too.

You can google that it’s not a controlled substance, but I run healthcare facilities for a living and have multiple master degrees. One in substance abuse so I know it’s not a controlled substance.

Over 2 hours waiting on an emergency RX and still don’t have it filled. The infection can spread and cause serious health issues now because of it.

If it does my next call will be to my lawyer for their overwhelming incompetence, horrible customer service, and putting my health at risk.

I had a little kid and a baby waiting with me as well. My family has used that pharmacy/store for many years but we will never go back after this. I recorded the entire interaction with both Nicole and Stormy which I will post publicly.

What a horrible way to treat people in pain with a swollen mouth because of an...

I used Walgreens website to ask to pick up a prescription at this location. The website said the order cannot be completed and to call. So I called. Waited for several minutes then someone picked up the phone and immediately put me on hold without saying anything. I was on hold for so long the phone started ringing for them to pick up. It rang for a very long time and still no one picked up. And then the call disconnected. I called back and waited again remind you at this point I had to start over with the calling queue and now there were people ahead of me. So thanks for that.

Finally right before they were about to close someone picked up. They couldn't give me a reason for the website to say to call. They said my prescription was at the other location. I said "yes I requested on the website to pick it up at your location." This is a process the website allows. If it's not possible the website should not offer it as an option. At that point there were about to close and he offered to have it filled somewhere else because they were closing. I just told them to forget it at this point. I will just pick it up at the original location in the morning. This entire process took over 30 minutes. Because I called at 6:25 pm and they close at 7:00 pm.

It is really bad phone etiquette to pick up a call and immediately place someone on hold without speaking. And then to let it sit there for on hold for so long until it starts ringing is also terrible...

I wish I could give zero stars as one is way too many for the pharmacy. One tech was completely disrespectful when I came in to get my birth control. It took him almost 45 minutes to find my prescription and to check out. It is not a Speciality medication and it should never have taken that long to get it . He asked me if I was prepared to pay $200 for the prescription and I told him he could keep it if it was gonna cost that much. I said that it should cost zero dollars normally with my insurance . At that he just laughed and said I guess you’ll have to use “other methods” hehe. Many women don’t use birth control just as a pregnancy prevention method. I told him my insurance was under my parents and should be on file. He the proceeded to tell the pharmacist that I told him I didn’t have any insurance and must be on Medicaid or something. After that I went and told the pharmacist I DO have insurance and don’t understand how the tech got that after what I told him.

I then went back to the pharmacy a month later to get antibiotics. A different tech told me the pharmacist was “indisposed”. And it would be 45 minutes to an hour to get my medication.

I don’t what kind of pharmacy the are running, but every time I go there is some type of issue. 100% would...