Kroger — Local services in Dearborn

November 2023: Clearly management is NOT staying on top of the issue in regards to the fact that the special needs employees working the bottle return & carts are understaffed & overloaded. Today 11/6/23 when walking in, I saw the employee Wayne gathering carts, working hard as always. After a few minutes in bottle return I saw an old man berating & shaming Wayne (who is THE most hard working person I have ever seen in my life other than my grandfather) bc the machines weren't working. He was REALLY being mean. I spoke up! Your employees deserve better!

October 2023: Well they seem to cleaned things up since August, which is great. The bottle return has been MUCH cleaner and cared for. Also, there was a customer acting totally irate at the customer service desk this morning - I mean, absolutely obnoxiously irate, loud as heck, and Kroger was having NONE of that. The employee kept herself super professional throughout the situation, and let me tell you, security was ON IT. I didn't even know Kroger had that much security until then, because they were ALL there making sure this dude didn't escalate things further. Great job at handling this guy.

August 2023: This place has really went downhill, even worse than it was. They are CHRONICALLY understaffed and what's worse is that clearly management does nothing to ensure people are doing their jobs. What is worse though is the work environment this creates for the special needs adults, particularly those who have to manage the bottle return room & carts

Case in point: on Monday, August 28, I went to the bottle return around 10:20AM. It was evident that whomever closed the night before did nothing to close up the bottle return room. Every bin was full, every single garbage can and recycle bin stacked at least 2 feet above being full, 2 filthy mop buckets by the sink, and what looked like vomit underneath it with trash just pushed there with a push broom. This was all clearly left from the day before.

I KNOW in the mornings, it is the special needs adults who are left to deal with this mess. It is extremely unfair to them and its NOT right at all.

There were 5 people ahead of me and a line had formed behind me. Everyone before me said customer service said someone was coming. After 40 minutes, I went and found the store manager. She said it was her first day and she was sending someone. I explained this has been an ongoing issue, and the special needs adults do NOT deserve this kind of treatment. They should be able to come in with the previous shift having completed their close out procedures.

They sent someone who is usually a grocery bagger to fix the machines, but nothing was cleaned, and I don't blame him one bit.

I went again the following day, and the vomit/trash under the sink was STILL there. Also, 3 12-packs of coke I had seen in an aisle the day before were still there on the floor, which I nearly tripped over.

I really hope this store manager is allotted the resources to whip this place back into shape. The employees who work hard deserve better. The special needs employees, and those in the bottle return deserve a FAR better work environment. The customers deserve better too. Employees who aren't working are need to be dealt with, both floor level and management level, because it is they who are ruining this store.

OG review from 2022: Serious management issues. Constantly understaffed, only 2 checkout lines open during peak hours, lined up all the way to the back of the store, literally. Not an exaggeration. I'm standing in line as I write this, after waiting for 35 mins I still have 6 people ahead of me. I called customer service & after 11 minutes someone answered, the Supervisor. I politely asked if it were possible for them to open up another lane, and she had a god awful attitude! She said, "IM THE SUPERVISOR WORKIN' SELF CHECKOUT. NO. WE AIN'T GOT NOBODY". Really awful attitude. This place is a shiitake show, if you catch my drift. The workers are all nice, cashiers, stock. Management however is...

The amount of carts in this parking lot is shameful. There were carts everywhere, some were even filled with bags of trash. Not only is this a danger to both customers and their vehicles, the handicapped spots were almost inaccessible due to the pile up of carts. At the very least, please make it safe for those using the handicapped parking to shop at your store.

Update 6/3/24: This store is worse than ever. Expect lines to the back of the store. (manager says they can't keep staff but come on, we KNOW you aren't scheduling staff to save money) But they have added a security post in the parking lot to record your murder! Never going back again. Go anywhere else; save your money and time.

Update 9/16/24: They added more cart corrals to this store, but no extra cashiers. Expect to wait in line for at least 15-25 minutes or longer to buy overpriced eggs. I only go to this store for prescriptions now, and I'm going to transfer my scripts to Walgreens so I never have to come back. I am done with Kroger.

Update 10/3/24: I am living a Kroger free life and I couldn't be happier. I encourage everyone to find local businesses to support and alternative stores such as Aldi's. The selection may be smaller but I have saved so much time, money, and stress by not shopping at Kroger that it is a no brainer decision to ditch them completely.

Update 12/20/24 6:52AM: Had to grab a jar of jalapenos on the way to work last minute for a taco bar. You would THINK I could get in and out quickly at such an early hour. NOPE! Even at 6:52AM there wasn't a single human cashier and the line was back into the aisles. There is zero chance for you to just run in and quickly purchase any item at this store. Do better Kroger. srsly.

Update 2/22/25 NEW PICS: This Kroger is a disgrace. There is garbage EVERYWHERE. Carts of garbage outside, garbage everywhere inside. This store is disgusting. It is bad enough Kroger gouges us with their pricing, they can't even keep their store clean. I'm calling the health department on...

Some of the employees that work here are from the Kroger's that used to be across the street. They have years of experience working for Kroger's. Anyone who has ever worked in a store knows what it's like when they are short staffed and overworked. When shelves are empty or I have to wait in a long line I don't take my frustrations out on the staff. I know they want their customers to spend money in their stores. They want the store fully stocked and plenty of experienced staff to help run the store. I try and remember as a hiring manager how hard it was to get good people. Good workers that stayed longer than hand 6 months. The people that are working are probably working long hours without many days off. I get frustrated about the empty shelves, long lines and high prices. One thing I don't do is blame the store or the workers. There are so many things that go into running a business. Most people don't realize that if gas prices are high and there are no drivers or a plant has shutdown then there are no deliveries to stores. Some things can be controlled and some things can't. I understand if customer service is a problem but that is something we have all experienced. All this other stuff is a somewhat newer set of problems. If you have all the answers you fix it. Better yet pull a couple of shifts at the store you might have a different view of things. When I go to this store I always say thank you I appreciate you to whoever helps me. Because I do appreciate...