Bank of America Financial Center — Local services in Decatur

Walked in and wasn't greeted AT ALL. I continued to stand at the desk waiting for someone working to come up and ask me how may I be helped; I never was asked - although I was seen SEVERAL times. The fact that the employees saw me waiting and said NOTHING. So then I proceed to sit myself, as maybe they're too busy. When they ALL were completely free, I STILL WAS NOT TALKED TO OR ANYTHING..... this is absurd. I have NEVER walked into a BOA and get treated as such. I've been waiting over an hour, as there was a customer before me after they all freed up, however, again - no acknowledgement of my presence with her and i both waiting for a long period. Yet, people walking in after me received some type of acknowledgement. I would leave if i didnt waste so much time already AND actually need to be...

Great customer service. Frances went out of her way to help me solve my banking problem. To the point where she pulled stamps out of her purse so I could mail a letter on time. She was sensitive to my time and allowed me to leave while she did some research. However, I had to wait 20 minutes to see her. She and the teller appeared to be the only ones working when I arrived. Physically, the appearance is run down compared to other, more updated, Bank of America branches. So I discounted a start because of the physical appearance. Customer...

This is THE worst BofA in the whole world. The service is slow, these people are not qualified to work at a gas station let alone a bank. The simplest request caused confusion and chaos in the branch with people calling the back office and all. After 30 minutes of senseless torture, I was lead to believe my request was submitted and would be complete in 24 hours. Yeah right... After more than a week later, I'm still angry and disappointed because my request hasn't been completed. Never coming back here...