Chalet Of Jewelry — Local services in Decatur

Update 12/15/2023 - Once again our experience here was friendly AND affordable. My wife and I drive from Denton to Decatur several times a year and we always drop in to see what is new at Chalet of Jewelry. My wife always finds something unique and budget friendly. This time I was able to get a nice Citizen Eco Drive watch I had been eyeing for the last month.The jewelry is always beautiful but the friendly atmosphere draws us back again and again. Thank you Chalet of Jewelry for making every experience great!

My experiences with Chalet of Jewelry have been exceptional. Every time I want to find a beautiful piece of jewelry for my wife, without a doubt this is where I go. Most of the time I go in to just say "hi" and catch up for a few minutes because I no longer live in the area. The owners have become so much more than just a business acquaintance. They have become friends! I walked in their store on 10-18-23 and was greeted by name with a smile and a handshake. They also gave their condolences for my mother's passing in August. My parents were customers as well and the owners told me they were sorry to lose such a sweet lady. That means a great deal to me as a customer. That people mean more to them than just a potential sale. Trey and Breanne are kind, generous and compassionate people. I wouldn't trust anyone else with my jewelry...

Very unfriendly staff. I went in to have a temporary sizer on my wedding ring, which is too big, while I waited to get it sized and to have links taken out of a wooden watch. The woman seemed so put out and said she wouldn't touch the watch because, as she put it, "they always shatter! But she would see if the lady in the back was willing. She was and then she put the ring sizer on, which wasn't put on correctly and a sharp piece of metal stuck out and scratched me. She also informed me that my wedding ring would lose its diamond because the prongs were worn off. It's from 1920. It never had "prongs" to hold the diamond and I'd just had it appraised in Fort Worth and they said it was perfectly sound. They seem angry that anyone comes for repair work and not just to buy. If that is the case then they should advertise as a...

I went to Chalet of Jewelry because I had always heard good things about them. Trusting that they would take great care of my wedding set I turned to them. My wedding rings were needing sized, soldered, and prongs checked. When the not so friendly lady came back out with my rings she informed me that my prongs needed replaced. This of course was a major charge and mostly for the stores benefit. Keeping in mind my rings were at most 3-4 years old I decided to get a second opinion. The prongs were in great shape and the diamond secure. So I did get my rings done for $490 less than the quoted price by Chalet. Chalet of Jewelers should truly learn to look out for their customers as opposed to their own greed. If no stars could have been given I would...