Jack in the Box — Restaurant in Decatur

I live in FtW work in Decatur. Also enjoyed tacos from Jack, however my experience with the Decatur Jack is not very good. I usually order 3 tacos from drive thru. When at the window I watched the lady put 3 packeta of sauce in the bag and I use 2 packets per taco. I asked if I could have extra for the tacos and she replied they put sauce themselves on the tacos, I said I still would like a little extra sauce. She have me 2 extra packets. A couple of weeks later I went again, some waiter watched her put maybe 4 packets in the bag with the 8 tacos and I requested additional sauce and she said she put about 10 pkts in the bag which she did not, I said again please give me additional sauce and she through it I'm the bag. I counted them on 8 pots. Gave it another try yesterday and time a different waiter. She told me at the speaker the small tacos were thawing out would I like the monster taco and I replied yes please 2. The bill was 3.66 and I gave her 4 dollars. She gave me the bag did not offer me my change and I sat there and looked at her. Finally I said keep the change, she just smiled. I'm assuming she was new and drove away. Pulled in front the tacos were old, cold and very tough and not any hot sauce. I paid for something that was not edible and bad customer service. Went on my way did not have time to go inside. Will not be back to the...

Claudia was the person who took our order and we specifically asked for number #29 with only bread and egg and the first time it came out it came out with cheese and egg and bread, so I took it back and asked if they could remake it without cheese and Claudia gave me an attitude saying to check the other sandwich but the other sandwich we asked for everything on it and I told her that one has everything and it’s supposed to come like that and her attitude was just so nasty and so I told her if they could remake it and she said okay but we noticed that the sandwich was taking awhile and so we went to check on it and the other cooks told us that they were not told to make another sandwich so that meant that Claudia wasn’t planning on giving us our sandwich we asked to be remade. And the place was disgusting and dirty it seemed like no one has cleaned it in days it was nasty in there. When I read previous comments about that the restaurant needs to be tip top, well it was and that comment came from an owner and it was five months ago I would’ve thought it would still be tip top but I guess they forgot about it or they didn’t care anymore. This is one of the worst jack in the boxes I have...

I don't usually eat here much but hubby and I dropped by on our way home from a long road trip for dinner. A girl was outside taking orders for the drive through. We couldn't see the menu yet so I asked if they had any chicken salads. She said they didn't so we both ordered grilled chicken club sandwiches, I asked for pickles on mine. When we drove forward enough to see the menu board, they do have several salads, some with chicken, no biggie, maybe she thought we meant chicken salad, like the chopped up with mayo type? Anyway, we get our sandwiches which each have a note on top to substitute american cheese(the menu board said cheddar or Swiss or some other "real" cheese), and one says add pickles, so pretty sure it was ours. We drive off, disappointed about the American cheese but too hungry and tired to fuss over it. While they did get the pickles right, there was no mayo or sauce of any type on them(menu board said mayo). What a huge disappointment. 3 strikes in one visit with only 2 items ordered. What are the odds they gave us the wrong order when it was 2 chicken clubs, one...