Jim's Appliance - JW Kitchens LLC — Local services in Decorah

Products are good, prices good, but terrible customer service follow up. A part missing on a new stove, causing drawer to hang way down, and waited over 2 months with several calls and emails until it could finally get repaired, The set up and delivery person could have easily identified the issue and resolved, but chose to ignore. Very disappointed with attention to detail. Brand new refrigerator doors didn't line up and that was left unnoticed as well. Bought an entire new appliance bundle, but very disappointed in final...

Horrible customer service. We spent over $70,000 dollar with them for top of the line Heston appliances, 2 Fridges, Freezer and wine fridge. They will blow you off on helping you get anything fixed. I have called and talked to four people and left messages and after that I was able to finally talk to the owner who said he would help. Which it has been two weeks again and no reply. Run as fast as you can and find someone else to get your...

Emily is amazing!!! Two days before the holiday weekend our stove top cracked! Emily worked with us and our landlord to make sure that we were able to have a new stove before Christmas! Despite being incredibly busy and not having room in the schedule, she managed to make magic happen!!! Less than 24 hours after discovering the crack we have a new stove!! Jim's is a company that truly cares...