Holt Lab | University of Michigan Health-Sparrow — Local services in Delhi Charter Township

This is where I always go for lab work (blood draws). I wish I could give them two ratings; one for the actual medical care, and a different rating for their admission/sign-in procedures. The sign-in/admission is clumsy and not well organized. They ask you to sign in at a kiosk, and then go wait in your car...Fine, I'm okay with that, (this IS a pandemic situation), but the waiting room is full of people who can't seem to read, understand or follow instructions. I sign in and return to my car. Eventually (not too long) I get a text that I can come in for my appointment...I come in and find that they called my name in the waiting room, but because I went back to my car (LIKE THEY INSTRUCTED ME TO DO), I wasn't there to hear it, so they gave my spot to another person. I DID get the next opening, but seriously, either follow your own instructions/protocols, or forget about it and have a free-for-all...(This was too close to the latter), A few seniors were truly confused about what they were supposed to do, and no one seemed available or willing to help them. I spoke to them about my experience, and told them that if they were concerned about the population in the waiting room, they should go back to their car and wait for a text message, but that they might lose a turn...For the whole sign-in/admission part I give this lab 2 STARS... Now for the medical part. Once you do get in, I've always been treated professionally by the medical staff. Multiple layers of identity checking, and confirmation of why you are there, and they confirm what Dr ordered what test. The lab is clean and we'll equipped. I give the medical aspect of the...

Since blood places are all the same, this review is mainly on the software/system they are using for managing their queue of customers.

Their text said it would tell me when to return to the building, but I never got a second text. I returned anyways because they were way over the estimated time to wait. If I hadn't been inside when they called me, I am guessing they would have texted me then, but then they would have been waiting for 2-3 minutes doing nothing while I came in the building, or they would have skipped me and gone to the next person. Seems like they should just text you when you are next.

Of the ten minutes I spent in the waiting room, I saw 3 different people come in and be unable to use the kiosk to check in. While I didn't have a problem, the big problem is that the system required a 10 digit phone number, but didn't tell people this when they entered it. One of the couples had put their info in, waited in their car half an hour, came back in, and their info wasn't on the TV. Apparently they had also not put in their 10 digit phone number.

Finally, would have appreciated if I could get in-line on-line, so that I didn't have to wait in my car, but could wait in my house and...

This review is purely aimed at the lady at the front desk. As this is the first person one interacts with, I find this position to be the most important from a customer satisfaction perspective.

My wife visited here for a glucose tolerance test being in her 3rd trimester of pregnancy as directed by physician following the written instructions. The front desk lady greeted her with apparent rudeness. Looking around my wife noted they were busy and assumes that is why the lady was "stressed" (no excuse for negative behavior). The lady expressed frustration with my wife that she was in there to do this test and ensued to treat her with a very short, non-welcoming attitude.

We will be more then delighted to go to another facility to avoid interacting with this lady again. All other interactions with other employees was fine.

The process of pregnancy should be exciting and fun, to bad this lady took it upon herself to pass her personal frustrations on to...