Kroger — Local services in Delhi Charter Township

I returned to my local Kroger after choosing to shop elsewhere due to the poor customer service I had been receiving.

I checked out and one of my 5 for $5 items did not ring up appropriately to get the money off. I questioned why and Ice, my cashier, and another cashier took me to the “service” desk for help. The “service “ area was chaotic because a cashier was working who was not on “the board” and didn’t get a break and now needed to leave by 8:00PM. I believe the cashier’s name was Angie or Andy—I heard it multiple times while six employees including the head cashier discussed this while ignoring me and at least one other customer with a problem. After 5+ minutes of listening to the chaos, Shawn, your customer service rep , waited on me I asked for my grocery item left because of my complete disgust with being placed in the middle of something NO customer should be forced to endure. Shawn then rudely responded to my frustration—because of course the CUSTOMER is NOT a priority in a business.

I stopped shopping at this store three months because of rude employee behavior several times during my last visits. I will now NEVER step in the store again and will drive any distance to get my needs.

Ice and the other women were excellent but the other employees were completely...

The parking lot has a lot of potholes and carts are left everywhere so they get bumped into parked cars constantly. The fire lane is used as a parking space by many and blocking the entrance and walkways. The inside cart corral is almost always empty and is very dirty. The produce section is a bright spot, they have a wide variety and it is well stocked, the prices are also reasonable. The deli is well stocked but prices are on the high side, The fresh meat section can be spotty for selection and be wary of the meat as sometimes it is starting to spoil because it has not been properly refrigerated. The cheese section is lackluster in variety beyond just the basics, The soda isle is rarely stocked well and if its a sale they seem to stock it less. The chip and snack selection is well stocked and has a large variety, prices are OK. The frozen foods section has a very large variety but small amounts of each product so they sell out of a lot of popular foods quickly, prices can be high if not on a sale. The entire checkout process is a mess from the workers who just stand around doing nothing while lanes are backed up 5+ deep to the self checkouts not being properly maintained and calibrated. The customer service counter is...

Of Lansing, this is the "good" Kroger, but not the "great" Kroger.

2 main complaints.

The bakery area almost never has anyone behind the counter or nearby. I don't want to hunt down someone if I have a question about a baked good or buy a custom cake. It's easier to just buy a pre-made but I'd prefer someone there to consult. Seriously, there probably is no one working near the bakery 95% of the time. The state of the parking lot and available shopping carts is a problem on busy days. A few times I've entered and needed to wait for a cart to appear in order to shop. I'd rather not have to leave to Meijer to do my larger grocery runs. Part of the problem are the shoppers - too often there are MANY carts scattered around the parking lot not in the proper cart returns. Other Krogers don't seem to have this problem so perhaps the issue lies more with the system and not individuals? Worth looking into... Maybe in the darker evenings there isn't enough light for some people? Either way, I at least try to wheel in a cart that someone left hadhazardly, but mainly it's to ensure I have a cart...