Ed Morse Delray Toyota — Local services in Delray Beach

Warning!!! Avoid Ed Morse Delray Toyota dealer in Delray Beach, FL. They try to sell you a car that was flooded, without disclosing it, where even a wholesaler would not want to buy it. In the advertisement the car is misrepresented to be a great looking car with 12,580 original miles for $20,500. I was never told the car was a flooded car and had rusted parts. The car is a 2015 Avalon, with red Burgundy color vin ending in 794. These may or may not be original miles. If owners did not report flooded cars because they had no insurance, they would not show up on Carfax or any other report. I called the dealership and inquired about the car on Thursday and was told they just got the car in, and they have to prepare it. The sales associate took pictures of the car and sent them to me by text around noon, because pictures were not posted yet on the website. I asked for the Carfax, but the sales associate stated that it would cost them $60 so they will not get it. They only use Experian auto check report. That report showed no damage to the back bumper, but when I got the Carfax myself, it pointed to minor damage to the back bumper. Please obtain and review the Carfax and look at the date 2/22/24. All this was done to the car at 12k miles? Still, I told the sales associate that I would drive over the next morning, and I will be driving my 69 Cadillac convertible from Saint Petersburg to the dealership. This car has a 472 cubic inch engine (7.7 liters) and only gets eleven miles per gallon. Reasonable priced rental cars were not available at the last minute on Friday morning. I was all excited about the car and started driving about 10:30 am and rushed driving down there with two stops along the way. All this time, the top had to be down because this old caddy had no air conditioning. When I got there by 3:30 pm, I was exhausted from driving and very hot from the sun beating down on me all day. The sales associate met me and brought the car to the parking lot. I could not believe my eyes at the poor condition of the car and that I drove all day to see this car. The rear bumper was repaired and painted, and the right corner was cracking where it was repaired. Upon further inspection of the car, the wheel’s outside plastic coating finish was all worn out and the wheels looked like they were all scratched up. The front seat was cracked up on the side from usage. The car looked like it was flooded, back in the hurricane of 2022, then was sitting outside and rusting. Under the hood the engine on the bottom and at the top left side next to the fire wall there was rust. There was rust inside the exhaust pipes from water intrusion from sitting parked for long time. There were even leaves in the bottom wheel wells. There were scratches all around the car. Inside the car was sprayed with something to kill the musty smell. The tires were not original, manufactured and changed in 2023, telling me the car had more than 12k miles. I did not even want to test drive the car because it looked like junk. I would never buy this car or not even take it for free. The steering was all worn out. I believe the person driving it during COVID was rubbing alcohol on his hands and driving causing the steering wheel to be discolored, like all worn out. When I was getting ready to leave, the sales associate looked scared and asked me to wait so he could get his manager. The manager came and told me that they did not have time to prep, the car properly and if they had 2 weeks the car would look great. I said, so you paint the rust over under the hood and paint inside the exhaust to mask the rust? I said why did you not tell me that, I would have never driven 4.5 hours one way to waste my time and all that gas. I was surprised to find a flooded car at a Toyota brand Dealership. Please, anyone, be cautious and inspect any used car thoroughly from this dealership and make sure the car you are buying was not flooded before. Inspect this car thoroughly, they probably will try to cover everything up. there were no 0 stars, 1 star...

I am writing to express my dissatisfaction with the service received at your dealership, Ed Morse Delray Toyota. On October 14th, I took my vehicle, a 2018 Toyota Corolla, to your workshop for an oil change and tire rotation. Additionally, I requested that the front wheel bearings be checked, as one of them was making noise.

After the inspection, I was informed that it was necessary to replace both front wheel bearings. Since my vehicle has an extended warranty (Smart Auto Care), I contacted them and they confirmed they would cover the replacement of these parts. The parts were sent by mail the next day and arrived in the morning. However, there was a discrepancy between the labor cost the company was willing to cover and what the dealership was charging. The dealership was charging for 6 hours of work, while the company only covered 3.8 hours, which is the usual time to perform that work. Despite this, I agreed to pay the labor difference.

On Tuesday, October 15th, around 10:30 a.m., I went to the dealership for the replacement of the front wheel bearings. Around 3:00 p.m., the person attending me, Gabby, contacted me to inform me that it was necessary to replace the right and left Knuckle Assembly because they were bent, which prevented the tire from turning. She presented me with an invoice for $2,344.06. She indicated that they had called my extended warranty to cover the work and parts, but they had refused to pay, so they tried to charge me.

I asked what she was talking about, as my vehicle had nothing bent and I had been driving it without any problem. She responded that if I wanted to take the vehicle in that condition, I would have to call a tow truck because the tires wouldn’t turn due to the torsion of that part. She then said she was going to get the vehicle. Minutes later, I went to her office and was informed that the dealership was going to replace the parts for free, as the technician who had replaced the wheel bearings had bent that part during the process.

This situation is very serious. How dare you contact my extended warranty without my consent and try to make them pay for damage caused by the dealership? Not being able to charge that work to my extended warranty, you come to charge me for a job and parts that are the dealership's responsibility. This seems very serious to me, an ethical and honest breach.

I wonder how many times this has happened to an elderly person, a woman with no knowledge of mechanics, charging them for damage caused by the dealership or unnecessary repairs, and people agree because they don’t know what they're talking about or don’t have basic mechanical knowledge.

Subsequently, I was informed that the parts would arrive on October 16th in the morning. I called in the afternoon of October 16th and was attended by Victor, who told me that they had been working on my vehicle all morning. I knew this wasn’t true, as I have a camera in the vehicle and could see live what was happening, and my vehicle wasn’t touched all day. Why lie? When he realized I had a camera in the vehicle, he said the parts hadn’t arrived, that there was a problem with the order, or they hadn’t ordered them. They couldn’t give me an answer but told me they would arrive the next day. I told them I needed a vehicle to move around and that this was affecting me greatly economically because I use my vehicle for work, as I drive for Lyft. They gave me a service vehicle to move around, which I obviously couldn’t use for work, but at least I could move for my personal matters. What an unpleasant experience with Ed Morse Delray Toyota. What a lack of honesty, what a lack of ethics. They lie and try to charge the customer or extended warranties for damage caused by mechanics. This seems very serious to me. I don't know what to call it: "fraud, abuse of trust, lack of honesty." I understand that accidents can happen during the repair process, and the right thing would be to contact me and say they damaged a part and it will be replaced, but not do everything they did to evade...

WoW and Amazing... are the two words that describe the Ed Morse Delray Toyota Car Dealership! The first initial phone call with an exceptional person put me in touch with the stellar salesperson Claudia. I explained that I had been dealing with sharks at other car dealerships and that I just wanted to buy a new car without the hassle and drama. She immediately said that she had the best salesperson for me to work with. I must say that she was right. Claudia exceeded my expectations. Claudia and her sales manager Joel respected my wishes and was not pushy. When I told Claudia that I needed time to think and would get back to her, she did not pressure me, but kept in touch with the appropriate amount of follow up. Claudia listens to her customers and works diligently in making sure that she secures the car with the right specs at the right price in the right timeline. Claudia is exceptional and a great asset to the Ed Morse Family.

The dealership is conveniently located on Federal Highway in Delray. It is minutes away from everything. When you drive up to the dealership and get out of your car, you get the feeling that this place moves cars. However, you do not have a line of sharks outside looking to pounce on you. The Ed Morse Delray Toyota dealership has 2 wonderfully trained professionals out front that greet you. There is no intimidation or pressure at all, which is refreshing for a car dealership.

As you walk into the large expansive showroom, you are welcomed by a very professional, warm and friendly receptionist. This is important for a business and they got it right. You will be equally impressed with the layout and design of the space. It is just magnificent. Not over the top or too showy, but just right. It clean, open, airy, bright and inviting.

Everything about the space is wonderful. They have the appropriate quantity of tables and chairs that are comfortable. Their offices are open with tall glass walls and tasteful wall coverings.

Their waiting area for service customers also super comfortable and inviting. They have a cafe that is open during peak business hours that serves light snacks. They also have some of the best complimentary coffee and the most awesome hot cocoa (this was the perfect added touch). They also have affordable vending machines if you are looking for a soda or a candy bar, nuts or cookies.

What makes all this wonderful experience even more delightful is that the service you receive is top of the line. They have excellent sales force and a stellar finance team. One of their super stellar finance managers is Alan. He makes the finance process of the buying experience fun and enjoyable. Alan plays great music in his office so that while you are in the finance stage of the process, you are listening to some great tunes.

The Ed Morse Delray Toyota team and organization is wonderful. Everyone involved in this organization cares about the customer experience. If you are looking for a car in South Florida, you should definitely check them out. I am delighted with my recent purchase with this dealership.

I believe that everything happens for a reason. After so many not so happy experiences with other dealerships, I am so happy that I found Claudia and Ed Morse Delray Toyota. They are really one of a kind and go out of their way to make the entire automobile buying process enjoyable without the unnecessary drama.

Thank You to the Entire Team for being so...