Delray Buick GMC — Local services in Delray Beach

• UPDATE 4/4/2017 * I consider myself a very educated and intelligent black woman, I present myself on the phone in a professional manner. I present detailed information and do research before I pick up a phone, call, and begin to address the issues I am having with a company. Not only have I worked in customer service in the past, I always provided sensitive subjects, regarding disgruntled guests, with respect and courtesy. This is not what I received after I called the service department and was, unfortunately, transferred to a service manager named Bob, who I learned prior was the same gentleman that handled my car issue with my fiance.

Not only was his professionalism something that caused me concern, but had to constantly remind him to stop interrupting me, because not only did I allow him to speak for minutes uninterrupted, the moment I was pleading my case he would cut me off. At one point I had to remind him that THEIR calls are supposedly monitored and recorded.

After continuously asking him to please let me speak - I inform him that my car was not given to the service department in this fashion, that 8 AM on Monday morning the 27th, this car was running perfectly fine on my way to work.

However it turned sour 15 minutes after my fiance picked up my vehicle, later in the day, he gives them a call and lets them know there is now an issue. If their calls are monitored and recorded as the prompt told me, then this should be on file. Bob is now claiming he did not call and he has service representatives there until 6 PM. I have a time stamp on the phone showing the call was made at 5:17 PM.

It doesn't matter if I am driving the brand new Audi, or if I am driving a 1989 Toyota, all cars, and the customers, could be treated with respect. My brake-pads need replacement, and yes, my tires too. I have absolutely no shame in admitting this because I see it every day.

He claims that my oil filter and oil were both the wrong kind.

Come to find, and I have the receipts below, Buick Delray is the only place I take to get my car's oil changed, in fact, now he is telling me that negligence was done to my car, openly. My car is at 36k miles, it is under warranty, why would I bother taking my car elsewhere when I am getting a free oil change with my warranty.

Next, it could be the fault of my tires.

He states that there was metal sticking out of my tire. Why is the car then taken out of the parking lot in the first place. This is now a liability issue, because not only is that hazardous to the client, that is hazardous to them too. Which brings me to my next point: Bob, being a manager like myself, should be well aware the consequences of doing something that can get you in trouble. By telling me that my car had this hazard, and having a couple miles undocumented with no apparent reason is suspicious, two miles for what?

He stated: We were testing the brakes.

I have now opened google maps and taken a photo of the area, I have had google tack down the mileage of what I would think is lee-way distance for a test drive. There is absolutely no reason why this had to go further than the parameters in my photo. If my tires were so shoddy, this shouldn't even have gone more than a mile out without contact made directly to the client. If my car is taken out, by any reason, I would love transparency and have it written on the documentation you give to the customer so everyone is on the same page. I am being told, and yet again I quote, "it is on our complaints list made by your boyfriend" .. so now there is a list, one I do not see or have access to, along with the serpentine belt that I do not even have a picture of ..or physically have in my possession.

Before this, I had nothing but wonderful experiences, especially with the body shop department that took care of my car and kept me up to date on what was going on with the one month's service my vehicle had. This has been unsatisfactory, even at the end of a 55 minute long conversation, I not once even received an apology for this...

Today I went for an oil change and was completely thrown by the way I was treated today. I had a 3:30 appointment which I arrived at 15 mins early for. I informed my advisor that I would be waiting for the truck so I headed to the lobby. At around 5:50 I noticed I was the only one still waiting so I headed back to the service department to check on the status of my truck. As I bent the corner I noticed my keys sitting on the advisor’s desk that I was assigned to but he wasn’t around so I asked the other advisor whose name is Casey Salman if my car was complete. He then stated that he called and left me a message saying my car was done which confused me because they knew I was waiting. I then asked what number did he call because I had no missed call or voicemail. The first 3 numbers he said was 210 which is not how my number begins it’s 201 which explains why I didn’t have it in my log. Then the question comes to how will I be paying. When I purchased my vehicle I was told I would get the first 2 oil changes at no charge but that wasn’t in the computer so he sent me to talk to my salesperson to see if he could help. No help there so I asked Casey if I can find the documents at home could I be reimbursed which he said yes. Following the advise he just gave me I asked if he could write that down in my receipt which is where it took a turn. He don’t want to do so he said he would take it to his manager but I stated he made the promise to do it already so I wanted him to write it. Apparently the word promise hit a soft spoke and he became loud with me started to speak to me in a very aggressive and condescending manner as if I were a child. He made a sarcastic remark to continue to antagonize me more which I then stopped communicating with him. I then asked the manager whose name is Dave Glickstein why he would sit there and allow his employee to speak to me in that manner in which he replied I was in the middle of paperwork. I felt threatened and it’s sad that businesses pretend to be professional and caring then once they’ve got your money all is out the window. They make promises and you trust them just to be reminded of why you don’t trust ppl. This was not called for I didn’t raise my voice I was talking like an adult just to have a “professional “ man attempt to intimidate and disrespect me. And it’s funny I’m ready a review from last week that sound pretty close to my experience today. The way some of the men in service departments try to handle women is a disgrace. Now $169 that I didn’t plan on spending for an oil change is the way I ended my day AN OIL CHANGE for a car with 12000 miles. I will never do business here again and I would never suggest this...

Horrible Service Experience.

I brought my truck in for an oil change and to have them diagnose a transmission issue on 7/26. After having my truck for a few hours they told me it needed a new torque converter and they didn't have the parts in stock so they would have to order it and schedule another appointment when the parts came in, which they said would be a couple days. I don't hear anything for about a week so I call on Friday 8/2 and no one in the service department will answer the phone so I end up speaking to the parts dept to see if my part had come in. They told me it had been there since the day before but no one bothered to call me so they transferred me to someone who scheduled an appointment for me the following Tuesday, the 6th. I get a text message from Frank on Monday saying their transmission tech is back up and they will need my truck for a couple days... Which was fine with me. I drop my truck off and after several attempts to speak to someone I finally get a text from Frank telling me they haven't touched my truck yet and they might not get to it until early next week. I try to follow up several times after this with no response so I finally call and speak to Ralph the service Manager on Monday the 12th who had no idea what was going on with my vehicle. He assured me his shop foreman was going to work on it first thing on Tuesday and it would be ready by around lunchtime. 4pm rolls around and I still have no heard from anyone so I call and they are just like, yeah your trucks been done for a while we thought you were coming in to pick it up! How, when no one contacted me? So am I on my way to drop my rental car off and catch an Uber to the dealership when I get a call from Ralph asking what issues I originally brought the truck in for because apparently they did not address the shifting issue from reverse/park/drive. Now they have to keep my truck for another day to resolve this issue so I explain the rental car situation because I couldn't go without a vehicle any longer and Ralph assures me he will refund the two days of rental car service because of the issues I had and my truck sitting there for a week unnecessarily while no one worked on it. I pick my truck up Wednesday the 14th finally and drop my receipt for the rental car with Frank for $152 for the two day rental. Weeks go by and I hear nothing after emailing and leaving voicemails for both Frank and Ralph. Today on 9/26 I get a check in the mail for $76 for one day of rental. No call, no explanation, no follow up. What a joke this dealership is. Horrible service department. I even left a bad review with GMC regarding my experience and no follow up from them either....