Gunther Volvo Cars Delray Beach — Local services in Delray Beach

Over promised and under delivered! I changed my five star review because of service after the sale. August 8 I purchased a brand new 2025 Volvo EX90 Plus that I raved about. But a few days later, I discovered that the car would not charge at my home EV Charger. The service I received at that point was horrible..

I brought the car into the service area and was readily dismissed by Kait, the Service Advisor. She felt that I didn't know what I was doing because they could charge the vehicle at the dealer with a DC charger, that is not what my home charger uses, nor the cables supplied with the vehicle. (I had two previous VOLVO EV cars that I was able to charge successfully at home, I know what I'm doing).

It was eventually determined (after two weeks in service bay, and a week discussing issues with Volvo care) that the car needed a new module. My understanding is the car would not communicate with the AC charger, hence an error message. Not the fault of the charger at all which is what I knew all along.

Fortunately, I had also called Volvo Customer Care, where eventually after many calls and emails going back and forth they said that the car needed to get a diagnostic at the dealer. So again, I brought the car in. During the drop off, I was made to feel like a huge inconvenience, that I had no right to be upset that my vehicle with less than 200 miles on it was sold to me defective. It took almost three weeks for them to discover, yes I was correct, there is something wrong with the car. I was begrudgingly given a loaner of an XC40, a car beneath the class I should have received and I was promised that it would be exchanged in two days, then a week, then never.

It was discovered that the car needed a new "module", a fact that took me weeks of calling the salesman, Brian; the Service Advisor, Daily; Volvo Customer Care, Te'ayre; Director of Customer Experience, Nyam; and several others to get any kind of information regarding my car. Why is this so difficult?

During this whole ordeal, I had my 93 year old mother visiting. I made plans to take her on various day trips in the spacious EX90 Plus. I picked her up at the airport in it and today I will bring her back in it - all the time in between I had to use the loaner EX40 because of smaller size, most of the trips I had planned needed to be canceled. Although we had a good time together, I will never get that an opportunity like I had planned again.

I had to drag out any morsel of information regarding my EX90. Promised compensation because the type of service I received was not on par with Volvo customer experience, especially because of the EX90's top of the line status. Although the car was delivered two days ago, in proper working order, that promise of compensation by Nyam Smith (Director of Customer Experience) seems to have been forgotten.

It's easy to make the sale of a vehicle pleasant, they want your business and will wine and dine you. But the true test of a company is how they treat the customer when something goes wrong. I was made to feel like a huge imposition, that I didn't know what I was talking about, that my charging equipment at home was faulty, and I didn't deserve their attention. I spent hours researching, contacting, emailing, calling because I just wanted an honest timeline with regular updates; apparently that is too much to ask. So that is the reason I changed my rating from 5 stars to 1 star because they failed at every step of the way. And sometimes it takes more than an apology... although that is a great start.

I know I am only one out of probably thousands of sales, but had I read my review before I purchased, I would have steered clear because the "after sale" is much longer than the sale itself. The decision to purchase ultimately is yours, as customer, you have the power that determines the future of any company you choose to do business with. And isn't that why you are reading this review? To see what other customers experiences have been like? My experience says "go elsewhere",...

I traded in my 2020 Mazda MX-5 to lease a brand-new 2022 Volvo XC-60 B5 Momentum. Excited to finally experience my first “luxury” vehicle, I was more than willing to take on double the payments—$640 per month, 12,000 miles per year, for 39 months. However, just about a year into ownership, my excitement quickly faded when the center screen and instrument display began shutting off randomly while driving. This wasn’t a rare glitch—it happened two to three times per drive.

Naturally, I contacted the dealership where I leased the vehicle, Gunther Volvo in Delray Beach, Florida. Kate in the service department was kind and provided a loaner while they “fixed” the issue. Their solution? A system update. Problem solved, right? Wrong. The issue persisted, and I had to bring the car back seven times for the same problem.

But wait—there’s more! In addition to the malfunctioning screens, I also encountered:

*Rain sensors failing—twice. *A gear shifter that refused to go into drive or reverse. *A faulty water pump that needed replacement. *An engine seal that had to be replaced.

With these ongoing frustrations, I filed for the Lemon Law, only to be denied due to a timing technicality. Reaching out to Volvo Corporate seemed like the next logical step—surely a company that prides itself on customer satisfaction would step in? Not quite. Their response was as cold and mechanical as their failing technology—zero empathy, no attempt to rectify the situation, and complete indifference to my experience. To this day—March 2025—not a single manager or executive has reached out to acknowledge, let alone apologize for, this absolute disaster of a customer experience.

But here’s the best part: Now that my lease is about to expire, guess who’s suddenly interested in me again? That’s right—Gunther Volvo. And what’s their generous offer? The same model for just $35 more per month! When they reached out, I made it clear: If they find a meaningful solution for the nightmare I endured, then and only then should they contact me.

As for Volvo’s brand values, let’s take a moment to appreciate this gem straight from their own website:

"From the very outset, Volvo Cars has been a brand for people who care about the world we live in and the people around us. We have made it our mission to make life easier, better, and safer for everyone."

Well, Volvo, you might want to rethink that statement—because clearly, “people” don’t include your actual customers.

And Gunther Volvo? You proudly claim: "Gunther Volvo Cars Delray Beach is committed to providing customers with a car-buying experience they will never forget."

Mission accomplished—I will never forget this...

I cannot say enough bad things about Volvo cars and this dealership. My mother leased a brand new Volvo xc60 and this car randomly will NOT start. We had to get it towed 3 times now. They refuse to give her a rental car while they fix her car causing her to miss days of work and other responsibilities. When they fix the issue they swear this issue won’t happen again BUT it continues to happen and they also refuse to tell her the truth on why the car keeps having this issue. Let me also add when they say they are coming to tow the car no one shows up and you are stuck on the phone with them all night just to get the tow people there. Since they take forever to have the car towed and brought back to the dealership their excuse onto why they can’t give her a rental is “untill we receive your car and figure out what’s wrong we can’t issue a rental” as well as “we don’t have any rentals available” ! Finally when the car does get to the dealership it takes them 24 hours if not longer to assign a case manager and to have that case manager finally have someone look at the car to figure out why this is happening and how long she will have to be without a car. the process is long and irritating and they just expect you to sit there with no rental and no way to getting to work or anywhere. A BRAND NEW CAR SHOULD NOT HAVE THESE TYPE OF ISSUES. She is not paying this much monthly to have her life constantly get inconvenienced to where she can’t get to work or anywhere else she must be at. The customer service is BEYOND HORRIBLE and VOLVO IS NOTHING BUT A TERRIBLE UNRELIABLE VEHICLE. Volvo has gone down hill so badly it’s nothing like it one’s was. She should be allowed to terminate her lease due to this car always having issues and failing to start. You would think they would at least put her in a different vehicle because clearly this one is a lemon since they refuse to allow her to terminate her lease. BEING IN A CAR THAT RANDOMLY WONT START IS DANGEROUS. Currently waiting AGAIN for a tow truck to come tow her car due to the same issue they swore they fixed 3 times now. We will be hiring a lawyer to deal with this if they don’t PROPERLY take care of it this 3rd time. It’s EASTER TOMORROW AND SHE IS STUCK WITH NO CAR YET AGAIN. The last time the tow company finally showed up they said all they do is tow Volvos and it’s been none stop lately. TERRIBLE vehicle, poor customer service , always excuses on why she can’t get a rental. HORRIBLE, STAY AWAY AND TAKE YOUR...