Ulta Beauty — Local services in Delta Charter Township

honestly they suck , they’re rude to their customers, canceled my hair appointment 30 MINUTES BEFORE MY SCHEDULED APP with nothing in return! My hair was washed and dried ready to go, I was already driving to Ulta when they called and canceled. And mind you I had this schedule for a month since they the girl who was going do my hair didn’t have time to do it when I originally came in first week of October asking if I can get my hair done before my trip on the 16th of October which is completely understandable but still sucked for me. I came back from my trip and scheduled my appointment took the day off to make sure I was at this appointment which it’s very hard for me to get days off since I work 50-60 hours a week and I’m in school full time so the 30 min cancellation before my appointment was unprofessional. I had asked if someone else could do it and they said since my hair is long nobody would have time to do it and I would have to come in on another day. Mind you my hair is virgin, I wanted a cut, full highlights, and maybe some extra added color like copper…I was extremely exited for this because the last time I got my hair done professionally was when I was 12, I’ve done my hair myself all these years and really wanted to have a good experience with getting a new hair style since I haven’t touched it in years. I also asked for any accommodations they could give me since I literally was in my car heading there when they called and they said they don’t do accommodations or anything even tho the circumstances. The explanation they gave me was that the stylist was “sick” but if the stylist is sick why would they call 30 min before and not sooner? Then when I asked again why it was canceled 30 min before and I wasn’t let known sooner I was told it was an emergency…honestly I feel lied too and blown off…really wish I talked to other people in there because it’s really a hit or miss when you make appointments or call and have questions, the people are rude and stuck up even when I go in there and I’m just tired of it. I’ll take my...

I will always prefer shopping at Ulta over Sephora, however I was in this location the other day just browsing. I was so overwhelmed when every time I turned a corner someone came up to me asking if I needed help. I could FEEL all the associates staring me down. It was really uncomfortable. The same woman approached me 3 times, in about 10 minutes. I couldn’t tell if she was genuinely trying to be helpful, or she was suspicious of me for no reason. I get that part of your job is to ask people if they need help, I work retail sales too, but you guys are like vultures. I work at a very high end store and would never approach the same person that many times after them telling me they were okay, just looking. I kind of felt like a criminal because EVERY ONE was staring me down and asking me if I needed help while I was just looking around. When I’m shopping I want it to be a “peaceful” experience, probably like many others. By the time the 5th or 6th associate approached me within 15 minutes, I felt like I just needed to get out of there. I was going to buy more than what I had, but I couldn’t take another person approaching me. Again- coming from another retail sales associate- I get it, but seriously, let people breathe in your store. People feel less inclined to spend their money in a store when there are 10 people breathing down...

Jane is awesome at listening to your hair goals, and working with challenges like hard water and damage. I’ve seen her twice now and each time I’ve left very happy. Thank you! I love how many services their salon offers and their staff works as a team. Will be back 😃 Edited: Jane left to go to another location too far for me to drive. I went back and tried someone else. My color wasn’t really what I wanted. I asked for root blending and keeping the blonde on my ends and it was basically just an all over color. Much darker than anticipated. Jane would always ensure I was completely happy with my service before leaving, the new girl seemed in a rush (I was the last person of the day and I think she was ready to go home) I told her my color was “OK”, didn’t offer to fix it, said we could change it next time I came in. I’m about a week out from my service and can’t tell anything was done to my hair 😢. Still can see split ends and feels like it needs a hair cut. This didn’t happen with Jane. $130 and tip- I don’t feel the service was worth that since I now have to go somewhere else to get what I wanted completed. In her defense, I did say I’m growing my hair out and to not take too much off, but I at least wanted the split ends taken care of so it will grow. I don’t think I will be back, Jane...