AAA South Dennis — Local services in Dennis

I found the managers at the South Dennis location, Branch Manager - Jennifer Johnston and Cathy Foye and Erin McSheehy, District Director of AAA Northeast, to be some of the most competent customer service people I've ever encountered. They listened to my issue (regarding tickets purchased from their office quite some time ago) and they responded back efficiently with emails and phone calls that updated the situation. If they didn't have the answer immediately, they knew who to be in contact with to help the situation moving. I never heard them complain, say "I don't know", blame anyone else, or sound uninterested, etc. Just...positive...vibes. They got the issue resolved in record time and went above and beyond! Not only did they have personality and good energy but their overall professionalism was refreshing. What a fabulous bunch of organized people. So great. It's been quite some time since I've experienced that with customer service. Thank you. Keep up the fantastic work. You are all MUCH appreciated and your work does not...

I went to this office this morning for the first time to renew my MA driver's license under the new real ID rules. I was greeted promptly and the greeter made sure my paperwork was in order and told me it would be about a half hour wait. One woman was doing licensed and the first few were processed in about 10 minutes each. After about a half hour I thought that I would be called next but the woman got up from her desk and started walking toward the back. I thought oh no is this her lunch or maybe just a bathroom break but no. She around the counter to disinfect the other side of her station . She wiped everything down the desk, chair and the eye test machine I would have to look into. It turns out that the guy before me was sick as a dog and he really shouldn't have been out in public. I was one...

My experience was phenomenal. I used AAA for a used car loan. The approval was fast (less than an hour) and I received a better rate and better terms than I had expected. They were able to close the next day and the closing was quick and easy. The representative was professional and explained everything in a way that was very easy to understand. I was in and out in 15 minutes! Not only that, but I was told my licence was due to expire soon and was able to submit my renewal right there at the branch! My new licence just came in the mail a week later! I would recommend AAA and in particular this branch for any and all of their service. Fantastic job all around. Very satisfied customer. ...