Medical City Denton — Local services in Denton

I checked myself in per my dr request on 8/11/25 around 5 ish. The ER staff was awesome and was great at managing the pain and doing exactly what the Dr asked to be done. I was having complications from a surgery days prior due to allergies I wasn’t aware. He advised me to go to the ER and tell them he sent me for wound care and pain management. There were no beds so I stayed overnight in the ER and where I was for the first 6 to 7 hours I was fine with that. They took really good care of me. When they moved me to another location in the ER is when the issues begun. I’m typically the type to just go with the flow but I’ve learned to advocate for myself. The pain started to resurface after about 7 hours and I made the nurse aware and she provided me the same medication that I already had at home which wasn’t working. I made notice to her that I had that already and she didn’t seek to listen. But since the pain wasn’t as bad I took it and it just put me to sleep. I managed to doze off despite me being cold and woke up in more pain. By this time I had a different nurse, and I told her about the pain and she came back with the same medication. I’m not even a fan of Opoids or any drug for that matter and have refused them on many other occasions. So, when she told me what it was I advised her that they don’t work. I refused the medication and just rocked back and forward in pain. I told the staff my wound was leaking and smelly and asked about possible infection and was advised not sure if it’s that and most likely normal based off what they were saying. So, around 5 some that morning she show back up saying the Dr ordered a culture of the wound to see what bacteria the wound infected with. After I had asked hours ago about it being infected. I advised her that I wasn’t going to allow her to stick that in me and I was already in pain. I had gauze that was stuck to my wound which is why I was there cause we couldn’t get it out. It had dried up and my wound was a deep open flesh wound. So, the gauze was stuck to my flesh. She tried to give me the same meds I refused. I again told her that doesn’t work it just puts me to sleep and I wake up in pain. So, finally she asked what worked. I told her whatever the nurse in the ER gave me. She looked it up and told me she only seen narco and I told her that’s not what she gave me. I tried to pronounce the word but was unable too but she advised me that there was no record of anything else. She begin to question what ER was I seen in and I told her this one. So, she finally go see and ask and find out what it was. It was a combination drug. She provided me one of them and told me she’ll be right back after requesting the other one from the Dr. I never saw her again and a guy nurse come on around 7 ish. He comes in and introduces himself, and I ask about the culture and the meds. He tells me he’s just a nurse he doesn’t do cultures only the Dr. So, now I’m asking what’s the difference in him and the nurse that left cause she was going to do it. He went on to tell me he can give me pain meds and mentioned the same ones she did. I stopped him and told him it didn’t work and advised what she was ordering. Only to find out she never ordered it and he attempted to ordered it. He received a response back from the Dr, and the Dr told him he’s not even the Dr on duty. The board was never updated at any time. I don’t know who the Dr was cause I never saw one. I sat for hours in pain cause they one didn’t listen and two weren’t patient advocates and the sense of time was terrible. I had started getting dressed cause I wanted out of here. In walks nurse and said I have pain meds for you. Mind you he asked me earlier if I wanted Morphine, and I rejected that as well. I’m not some drug seeker no I want help not drugs. I looked at him and told him sign me out I want out of here. He comes back with a paper and said as soon as you sign this your free to go. I signed it and sat for about a min or two. The nurse went on by his day. I had an IV in me that he didn’t even take the...

My husband’s TURP was performed at this surgical hospital and he spent one night under observation afterwards. Where the hospital itself shows her age and could use some updating (that might not be able to happen due to age), the personnel we dealt with were (for the most part) the better part of the experience. His surgery went well; although it happened later than expected we were kept informed it was due to an emergency surgery that came in and required his doctor’s attention. STEVE, our pre-op nurse, was very good at putting my husband at ease. He was one of “the” most thorough in detail for explanations and coverage of everything we had questions on that I’ve experienced (but not in an over the head or talk down to way). Once in room, his over night stay went fairly well. We want to acknowledge the following staff: his transport person after surgery (sorry we forgot name) - he was very friendly; his day Primary Care Technicians - Parely (?) she was very intensive to my husband’s needs directly after surgery upstairs and was very warm and pleasant person; his night care staff - Taryn (?) and Cindy (?) although I didn’t meet them, he said they were really nice to him and pleasant to talk to; next day PCT - Blossom - this young woman was exceptionally busy (and very new) however her personality and willingness to help overcame her nervousness. The only 2 small things that stopped from being 5 were: the early morning registration desk person was pleasant and didn’t have much to do with us as I had completed most all forms on line - I just thought it odd that after she had us sign off on a couple of tablet forms - she appeared as though she completed a survey herself after the forms and taking back the tablet - may be we were mistaken on what we saw; we do want to mention his day nurse on both days - Tiffany - although she was present she did not appear to be very happy in her job (or maybe she had two bad days in a row) - when my husband arrived in room she entered and never introduced herself - she asked him a few questions and wrote info on room board (that’s how we learned name) and left the room stating she’d return in a few (we never saw her again that afternoon only the PCT). As busy as Tiffany must have been (she wasn’t she was at desk), she needed to have left him with a urinal because there wasn’t enough available staff to come assist him in getting up out of bed quickly enough after prostate surgery. That part of the experience left my husband embarrassed and apologizing when he had no control over circumstances. The next day, we thought he would be released in the morning, she came in to room around noonish and said she was starting his release process and we didn’t see her again (or get any explanation) for several hours (around 4:00). We exited hospital around 4:30. Overall, the staff was very friendly in all the departments including the cafe and surgical...

Very unprofessional experience at the ED here. I came in for hand pain and extreme light sensitivity changes. Dr. Hoang originally told me my symptoms “didn’t make any sense”. He ran blood work and did a CT scan and told me the CT was normal but that my labs came back high. He did not tell me how high or give me a # value. He then proceeded to say “you have the primary symptoms of a form of cancer but you’re not dying, at least not today, so I’m going to discharge you.” When I asked for more information he claimed he can only help people who are dying today and recombines I “take a day off work and wear sunglasses”. When the I called my primary physician after to tell her I had been to the ER she was extremely frustrated that had not given me a # value for the high lab value and she rushed to get me with and oncologist for fear of stroke or cancer. In addition to the doctor, the billing person who came to take my payment was extremely unprofessional and kept making passive aggressive comments about how it was rude of me to wear sunglasses cause she couldn’t see my eyes even after I apologised and politely told her I was wearing the glasses because I came in for light sensitivity. She also mumbled and was hard to understand and gave me hard time for not knowing my primary cares street address off the top of my head. Finally, today I called the billing office at this hospital to pay what I thought was my only bill. The person who answered was very rude and kept saying she could not find my account and that it was probably a doctor bill that I needed to pay the ER doctor but she could not give me the number to call to pay it. Then she suddenly was able to find an entire other bill for the hospital that they never sent me. I triple checked my email and still have to find it. This bill was for 8 times the amount of the one I originally called about. I told her I couldn’t pay that right now or set up a payment plan right now because I was just so shocked to hear about it that I was starting to cry. I told her I would call back to set up a payment plan. She says that even though I had never been notified about the bill she i only have 4 days from today to set up a payment plan since I called her. She then told me to talk to my parents and call back to pay. I’m 27 years old and I didn’t bring up my parents ever in this phone call so I’m not sure why she said that. Oh and by the way I still had to pay the original bill too but she could give me the number to call and told me to google the doctors name or ask my insurance company for his phone number. It didn’t come up on Google and insurance didn’t separate the two bills into different claims so I couldn’t find it there either. It took a lot of digging to find it. This whole process has been very discouraging and makes me never want to go to a doctor again in my life. I will add the nurses were really great. The only positive part of...