Taqueria Monterrey — Restaurant in Denton

I’m writing this message as a frequent and loyal customer of your restaurant. I often choose your establishment not only for myself but also to order meals for my employees, as the quality of the food has consistently been very good. However, I feel the need to express my concern regarding an issue that has now occurred more than once, and it’s beginning to affect my experience as a customer.

This is the second time I’ve come during lunchtime—what should be your busiest and most well-prepared time of day—only to find that rice, a basic staple of most meals, is unavailable. It’s disappointing and frustrating, especially when I’ve made the effort to visit based on the expectation that a full menu will be available. For a place that prides itself on quality and service, this is an issue that should not be recurring.

What adds to my disappointment is the fact that I genuinely enjoy your food, and I’ve supported this business consistently. That’s why I’m bringing this up—not to complain for the sake of it, but in the hope that improvements will be made. I want to keep coming back, and I want to keep recommending your food to others.

On a more positive note, I want to highlight the employee named Gabriel. If I’m not mistaken, that’s his name. He’s always professional, respectful, and willing to help customers even when issues arise. It’s clear he takes pride in his work and represents your business with integrity. Employees like him are rare, and I believe he deserves recognition.

I truly hope management can address this issue with more consistent planning and communication in the kitchen. Running out of a key item during peak hours sends the wrong message, especially to regular customers. I’d love to see the level of service match the quality of the food you serve.

Thank you for your attention to...

EDIT: I LOVE this place, I keep coming back over and over again, all their food is AMAZING! great flavors and amazing staff, keep it up you guys

We’ve been an avid supporter of the Taqueria for over 10yrs. The staff is always very nice and the food is always exceptional. My issue with the establishment is ownership. It has come to my awareness that ownership has always kept their tips that we put on our credit cards. That’s frustrating to me (and it should be to the community) because we all know that times are difficult and every penny we tip should be hitting the pockets of those in the front of house and back of house staff, the people on the front lines. Not the ownership. It is NOT okay to take the tips and rather give them a daily allowance for food. What if I don’t want to eat the food and I need the money??? Well you still don’t get the food nor the tip money. I hope this isn’t a case of ownership taking advantage of their staff due to their immigration statuses, to me that’s what it sounds like. I encourage the community to inquire about this matter when they decide to support this establishment. I will file a report with the Texas Labor Commission so they can investigate the matter further. Again, the staff service and food quality is exceptional. Authentic Mexican food at its finest! Ownership standards, not so much. I will follow up on this matter every time I visit, which we are a frequent visitor of. In the mean time, tip in cash.

Hemos sido un ávido partidario de la Taquería durante más de 10 años. El personal siempre es muy agradable y la comida siempre es excepcional. Mi problema con el establecimiento es la propiedad. Me he dado cuenta de que los propietarios siempre han conservado las propinas que depositamos en nuestras tarjetas de crédito. Eso es frustrante para mí (y debería serlo para la comunidad) porque todos sabemos que los tiempos son difíciles y cada centavo que damos debería ir a los bolsillos del personal de la parte delantera y trasera de la casa, la gente en primera línea. . No la propiedad. NO está bien tomar las propinas y más bien darles una ración diaria de comida. ¿Qué pasa si no quiero comer la comida y necesito el dinero? Bueno, todavía no recibes la comida ni el dinero de las propinas. Espero que este no sea un caso de propiedad que se aprovecha de su personal debido a su estatus migratorio, para mí eso es lo que parece. Animo a la comunidad a informarse sobre este asunto cuando decidan apoyar este establecimiento. Presentaré un informe ante la Comisión Laboral de Texas para que puedan investigar el asunto más a fondo. Una vez más, el servicio del personal y la calidad de la comida son excepcionales. ¡Auténtica comida mexicana en su máxima expresión! Estándares de propiedad, no tanto. Haré un seguimiento de este asunto cada vez que visite, del que somos visitantes frecuentes. Mientras tanto, dé propina...