Went in with a buddy today and 2 coworkers watched me try to open the locked door during business hours and just ignored me. Came back an hour later (finally open) to have the blonde employee give us a very disrespectful way of āhelpingā. Told us that āif we chilled out the computer would loadā & asked us sarcastically if we knew the password to the computer knowing we didnāt. They then threatened to kick us out of the store despite having done nothing wrong. Very hot headed, sarcastic, and beyond disrespectful. After submitting our in store pick up order, they tell us it will be a couple hours until itās ready (AFTER I went through the trouble of searching for each card and submitting my order). Wouldāve been nice to know the wait time before I...
Ā Ā Ā Read moreStaff is great and very helpful, however the issue comes with the state of the facilities. The bathroom is in a very ugly state and there is no fully functioning sink. The only sink that does function is located outside the bathroom and does NOT produce hot water. The paint job on the walls in the gaming area is disappointing and the floor trim needs to be redone BADLY. The A/C (air conditioning) is completely non-functional as well. Also the storeās event pricing for things like their Competitive Commander Tournament is outrageously expensive.
TLDR; Staff is awesome and helpful, the building needs repairs badly, event pricing needs...
Ā Ā Ā Read moreUnprofessional, and staff seems to be entirely incompetent if you're there for anything other than Magic. Walked in ON THE RELEASE DAY of the new Lorcana Into the Inklands set, around 3pm, and the person at the counter had no idea what I was talking about when I asked. Just handwaved me away to where their FIRST CHAPTER starter decks were, that sh!t came out over 6 months ago.
I had to get a call from a personal friend several hours later, saying "hey they actually do have the new stuff here" by then I had already ordered everything from the new set - the Gift Set, the Illumineer's Trove, a booster box, easily $250+ of product,...
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