British Airways — Local services in Denver

I want to start by saying that I have no problems with any of the flight crew or service while flying, everything on the plane was fine.

After the flight landed, I rushed to the baggage claim because my wife and I had another flight out of London and only had an hour to make it on. Even though we could see the plane and watch the baggage crew drive the bags over, it took 45 minutes before my bag came through. The baggage claim “service” desk continually turned away the 30 other furious customers until a manager could arrive, by which time I was running to catch my next flight...which I missed.

Turns out the next flight home on our next airline wasn’t for another 6 days. Hoping that British Airways would help us out in some way, we went to their absolutely horrendous customer service desk where a joke of a customer service agent named Giles, basically told us to pound sand.

It ended up costing my wife and I almost $3000 for food in the airport and tickets to get home, spent the next 20 hours in the airport and British Airways refused to offer us so much as a stupid $20 meal voucher!! If Giles is any representation of how this airline “supports” their customers, I advise everyone to steer clear of this airline! They clearly know absolutely nothing about taking care of the people that pay them for their service! We will never use this airline again and will advise it friends, family and the entire internet to...

Rudest checkin experience ever. This lady (didn't get her name) was rude from the start, she was condescending, she wasn't being clear with her questions and practically accused us (3 people) of not answering her questions correctly. We are 3 people that heard the exact same thing, I am sure we weren't making things up. Even after her manager came and cleared things up, she kept on mumbling and disrespecting us under her breath. And her questions following that were just as rude and disrespectful... I travel a lot and have never had someone be so unprofessional and condescending. We talked to the manager after that and he was really nice but considering it was his last day, I honestly don't think he's going to do anything about it. But really there is a reason why people don't like British airways and today I got a little...

My first time flying British Airways and I was impressed. Boarding for the 635 pm departure was handled expeditiously, two lines available. Numerous flight attendants to get you seated (and a little depressing to walk thru all the spacious upgraded seating). The safety brief was fantastic!!! I appreciated seeing our flight's progress around the world.

The seat was the tightest I've ever been in and I'm fortunate to be on the smaller side. It might have been a rough trip. Pillow, small blanket, head phones provided. Good in-flight entertainment, including music. Plugs-ins for your devices. Dinner was ok, skip the cardboard breakfast sandwich. Two glasses of wine, tea, water, coffee, no extra fees.

My only unpleasant surprise was the donation...