Caribou Coffee — Restaurant in Denver

My family and I were at DIA March when I stopped in with a few minutes before my flight boarded. When I got to the register I to place my order I told the person ringing my order in that I had less than 5 minutes and asked if he was confident that I would get my order. I was told I would in less than 5 based on the orders. I stood off to the side, my order was ready in the blender and the clerk was working on orders that were taken after mine. As they sat there my flight got called for boarding. I asked the person if they could put mine in cups so that I could go. She huffed and continued finishing the other order and then grabbed cups and poured mine. She then placed dome lids on them and started to look for whip cream. I told her that I did not have time for that. She then took the dome lids off and started to walk off. I asked what she was doing and she said she needed to put the other kind of lid on it. I had to walk off. This was a waste of about 20.00 and they just plain did not care about their customer. I am frequently traveling in and out of Denver and would tell EVERYONE to go elsewhere. HORRIBLE...

Singlehandedly the worst service I've ever experienced. Rude management, and a bad coffee regardless.

I'd thought that in America the customer was always right. Well certainly not here. I told after recieving my iced coffee that they would not give me a straw. They had straws, but they refused to give me one because "because of the turtles and stuff". My drink came in a plastic cup...

When I asked to speak to the manager she was dismissive and refused to give me one unless my iced coffee was returned and put through a blender. Apparently the turtles can suffer plastic straws when the customer wants a blended coffee.

I cannot believe the stupidity of this policy and the management of this chain. This is an airport coffee shop built on the back of green house emissions. THEY STOCK PLASTIC STRAWS.

So if the plastic is such a problem they really need to address their supply chain and use biodegradable replacements.

Regardless, the...

Completely unhappy with the service the line was going slow. The people didn’t seem to care the order was rude. She assumed what I wanted in my coffee as I was trying to tell her frustrated with me because she had already put that I wanted whip in my hot coffee, which I did not then when I got mine, another lady have been waiting there and they’ve given her food and coffee and scones away to somebody else so she had to wait again. Well they made it a second time and we’re rude to her and talk to her like it was her fault and not theirs. When they gave me my coffee, I had to stand there and wait for them to hand me my yogurt and when I asked about it was frustrated with me over text that I’ve been asked and by telling me oh yeah, will get it to you, so I stood there and had to wait for something they didn’t even have to make just hand me. I will not be going to this...