Boulder Beer Tap House — Restaurant in Denver

The Boulder Beer Tap House at Denver International Airport offers a mixed experience. On the positive side, Aaron provided exceptional service—attentive, friendly, and welcoming. However, our interaction with Iris was disappointing; she was rude and dismissive, making us feel unwelcome.

A significant concern was the kitchen closing at 7:30 PM, despite the establishment remaining open past 10 PM. This practice raises questions regarding compliance with Colorado liquor laws. According to Colorado Revised Statutes Section 44-3-413(1)(c), establishments with a hotel and restaurant license that are open for business and selling alcohol beverages by the drink are required to serve meals between 8 AM and 8 PM, and meals or light snacks and sandwiches after 8 PM. This statute does not mandate that a business must be open during these hours, but if it is, it must adhere to these food service requirements. 

The Boulder Beer Tap House’s decision to close the kitchen at 7:30 PM, while continuing to serve alcohol, appears to be inconsistent with this regulation. If the establishment is open and serving alcohol between 8 AM and 8 PM, it is obligated to serve meals during these hours. After 8 PM, the requirement shifts to offering meals or light snacks and sandwiches. Closing the kitchen at 7:30 PM without providing alternative food options may not align with these legal obligations.

This experience was further marred by the lack of explanation or apology when we inquired about the early kitchen closure. The dismissive response, “the kitchen is closed,” without any effort to make amends, was frustrating. In an airport setting, where dining options can be limited, such practices are particularly inconvenient for travelers.

While Aaron’s excellent service was a highlight, the negative aspects of our visit, including the early kitchen closure and Iris’s unprofessional behavior, overshadowed the positives. The Boulder Beer Tap House should reassess its operational policies to ensure compliance with state regulations and improve customer satisfaction. Staff training focused on professionalism and courtesy could also enhance the overall guest experience.

In summary, unless you’re seeking a quick drink and are fortunate to be served by Aaron, you might encounter subpar service, unprofessional staff attitudes, and the inconvenience of an early kitchen closure. These factors contribute to a disappointing experience at the Boulder...

I hope the manager of this restaurant reads my review. I am a professional woman that came to Denver to attend a business conference as a guest speaker. Today I had the worst experience in a fast food restaurant. The place was full and only two tables that were placed together were available. The tables were not attached so I thought it makes sense to split the tables so other people can use the second table. Immediately, the waitress (older white woman) came to me and very upset told me not to move the furniture … I was surprised how she can’t see that makes sense to split them. So I stayed. It was bad to see how many single travelers like me were passing and decided to leave as there were not tables available. When I called the waitress again in a very rude tone told me, “I see you, I will be there”: I was ready to leave but I was tired and hungry. Then two men left the bar area so I decided to move all my stuff including my coffee to the bar so a bigger group can use my table. Then, the bartender came to me and asked me what I wanted to order and I said I am okay, and I pointed at the waitress. Then she said to me, oh no, that’s not my section, this is a different area. I am like yes but I moved here because I am by myself … and she kept saying yep that is not my area. I asked “so what, she is not going to bring my food here?” Another waiter brought my food and when he placed it on the bar, I had my laptop and the bartender tells me , you can’t have a lot space here, and she measures with her hands showing me the only space I am allow to eat and have my laptop. It was very humiliating, she made it look like she wanted me to put my food on top of my laptop. Nobody has treated me like this before in 23 years of traveling for business and working/eating at a restaurant. I tried to locate the manager but he/she/they was/were not there. They really need to work on their customer service, especially in an international airport. I am going to share this story during my presentation at this conference. Sorry I am not sorry. Bad very bad customer service!!! Run away from this place, especially if you want to work on...

Went there today and had one of the worst experiences I have had in a decade...quite the accomplishment since I didn't eat a bite.

Asked about gluten--free options was told 'we don't have that here'. I don't expect them to change the menu but she wasn't willing to see if some of thier salads were OK. It takes a minute even if you don't know your food well.

The waitress asked about whether checks were seperate and after we (two groups of 1 and 2) confirmed it she brought one check. She was upset we asked her to split them. Asked about juice for my 3 year-old was told they had no juice except cranberry. We politely mentioned the mimosas being served as having orange juice. Were ignored. Ordered milk for him. It was not brought out. It was so difficult getting her attention we just let that go. The milk was charged on our tab. When I pointed out we never got the milk shee said 'well, yeah we ran out'. Who does that when they know its for a toddler (or anyone but especially a toddler)? I asked her to remove it from the tab and she became upset about it. She proceeded to take 15 minutes to return my card.

I couldn't tell you if the food was worth eating. I wasn't going to risk my food allergies if it wasn't worth a minute of her time to find out. My three year-old loves mac and cheese and he gave up after three bites. After we left he asked for something to eat. The waitress definitely had too many tables for one person but even if she had a reasonable workload the service...