CVS — Local services in Derry Township

Absolutely worst pharmacy! They give no privacy when discussing private matters, sometimes speaking extremely loud about your personal information. Questioning matters in which are non of their buisness, issues that should be only discussed between yourself & your doctor's. The worst customer service, slow & usually with a attitude including the pharmacists. I have never been treated so badly with such disrespect then I have at this pharmacy in more instances then I'd like to remember. This evening being the worst of them all by the supervising pharmacist. Being judged & asked questions they have no right or buisness asking. We have been going to this location for 10 years & still always having the same issues.. Currently stuck because of insurance & it is the only pharmacy to carry one of my meds brand that I am not allergic to. We have finally decided to just go out of our way to another CVS so we never have to step foot in there again! I have honestly never dealt with such unprofessional, ignorant employees, pharmacists & managers then at the Hershey Pharmacy. All you need to do is walk in and immediately notice the unorganized mess in which they handle their customers prescriptions & personal information. Just stay away, drive the extra 5-10 miles to Palmyra, Middletown or Harrisburg. Believe me it's...

Terrible customer service! I was on hold 40 min wanting to know if my script was ready. Drove 30 minutes because nobody answered. Got to the pharmacy and went in. Asked for my script and they said they didn’t have it due to back order or something. I was angry they didn’t answer the phone and I asked them and watched as I heard their phone behind the counter ring endlessly just like I was trying to get someone to answer. The girl said we are too busy to answer the phone. Ridiculous !!!! Today I went through the drive through to pick up a script. I saw them see me coming right at 1:29. I was almost at the window and I saw them as fast as they could put white cardboard right I front of my face saying we are out to lunch from 1:30-2:30. They saw me there and just ignored me with cardboard. This is only two stories. I have more! Don’t come here. I also went to pick up a script and they said they were closed for unseen circumstances and I had to drive to Hummelstown to pick up. They didn’t know when they would open again. I had to post because I’m so frustrated with this store. Get some management that knows how...

I'm not sure what good adding ANOTHER bad review will do for Hershey location but here we go. Today's service from Kristin (or so my receipt says her name is) was the worst service I have ever received, EVER. I've had other red flags from this location before but hey, people have bad days. Today, however, Kristin was over the top condescending and rude. The pharmacist jumped in and tried to help and actually realized that there was a mistake on their end. The pharmacist was nice but I was still in shock by what had just happened and the way this lady had just treated me. I can see now based on other reviews that this, unfortunately, is an organizational culture thing. It really has nothing to do with short staff, etc. which always seems to be the go to with defending rude service. After multiple rude encounters, I'm done. Go to Rite Aid instead, they've got great reviews and a minute down the road. I cannot believe that angry person is allowed to wait on sick people....