Staples — Local services in Hershey

I ordered a printer online from Staples in Hershey Pennsylvania. I was able to pick it up within 45 minutes, take it home, and set it up. During The unpacking and set up process I realized that the printer had been previously used and repackaged. I completed my set up nonetheless, and found that printouts were excellent, including an 8 1/2 x 11" color photograph I had taken earlier in the day. the quality was stunning for a cartridge printer. I thought the store manager might offer me a discount since the printer had been previously used and apparently repackaged by the Original customer. However the store manager thought it best that I return that printer and he obtained a different but same model brand new printer for me. Unexpectedly in the deal I was also given a $20 discount. I worked with two different individuals at the Staples store in Hershey on this issue, and both of them acted and spoke with loyalty to the company and their own integrity. It's getting very hard to find employees who stand behind their employer's reputation and go the extra mile for customer satisfaction. These two gentlemen did exactly that. This was an excellent experience. Plus, I wound up with the brother printer I had researched and found to be an excellent purchase with the added bonus of an additional $20 discount...

Passport size photo scam at Staples, Hershey. I was charged $47.67 for 6 copies of passport size photos. I went back to the same person who captured my picture to reconfirm the price because it surprised me how expensive they were. The person who captured my picture was rushed and gave me the prints without offering an opportunity to inspect the photo prior. The photo quality was worse with incorrect Color balance. I then had to go to CVS, where I was charged only $17 for 6 copies. I was shocked by the price difference, and the quality of prints was far superior at CVS. They also provided a certificate for biometric passport photos along with the photo, which clearly mentions that my photos have been Checked & verified for the biometric features. I decided to report about this matter to Staples Office of the President, and the response was super amazing. The customer support person was defending the quality as well as the cost. It’s so shocking that Staple and CVS stores are located just opposite to each other in Hershey and there is huge price difference. How staples can justify $47 for 6 passport size copies is hilarious, especially at this age of...

DONT BUY GIFT CARDS!!! If I could give them a negative star rating, I would. I received a gift card earlier in the year, finally wanted to use it only with deal only available online, and the gift card does NOT work. So after repeated attempts, I called the help line for gift cards, at first it said it was expired! Then when I finally got someone on the phone, she at first said it was expired, then retracted it and said it had the balance on it that it should. When explaining that it wont allow me to use online, she had to put me on hold for 10 minutes only to come on and tell me that they have recently done an update for their system and asked if it was a PLASTIC gift card....of course it was a gift. Well apparently their PLASTIC gift cards do not work online only in store, well I don't shop in store, only online! So, they sell you on a scam, not everyone wants or has time to go to a store and why do they offer special deals online but you cant use their gift card online, DONT BUY GIFT CARDS FOR STAPLES.......