MonkeySports Superstore - Derry — Local services in Derry

This message is for an enthusiastic and unequivocally supportive and positive review for Brendan, who works at Monkey Sports in Derry, NH.

My 15 year old son is a Catcher. His catcher glove needed some string repair a few weeks ago. Brendan went out of his way to make my son (who was anxious because HS tryouts started in a few days and the strings on his mitt had just come loose) and wife (who knows almost nothing about such matters), feel like they were the most importantly people in the world.

He fixed the glove and got them on their way efficiently and with extreme competence.

A few weeks later (today) another string had come loose. Brendan spoke with me on the phone and suggested I come to the store because after listening to me, he thought (but didn’t over promise) he could fix it quickly in time for today’s practice.

Brendan made one easy (easy for him, complicated for the rest of us) fix and I was in and out of the store in less than five minutes.

I’ve been a baseball coach at every level from tee ball through college over the last 28 years. I’ve been a High School Athletic Director for the past 23 years. Brendan belies his age. He is a throwback. Much like the great game of baseball itself, Brendan is timeless. He is a humble and talented person. He looks his customers in the eye, connects with them, listens, understands, and hears both what’s spoken and what’s not. He doesn’t assume he immediately knows what’s wrong and doesn’t offer a fix that is unnecessary only to show how good he is at what he does.

Brendan is a Diamond. In a world of the non personal, AI driven, look at me on tick tock and how awesome I am…Brendan gets it.

If I were to start a business in any environment or any arena, I would hire Brendan instantly. I know he could adapt to any environment because he understands what’s fundamentally important. Serving his customers while taking great (but humble) pride in his work and in his craft.

Thank you, Brendan. You inspired me to feel great about the world we live in. And as any parent can tell you…you’ve helped my son (twice now) and that’s something that is irreplaceable.

With incredible...

This store has been my “go to” sports equipment location for the past 5 years. Their Hockey, Lacrosse, and Softball (I hope they one day add Field Hockey!) selection is extremely accommodating for every level athlete. During EVERY visit, the Staff is very knowledgeable, attentive, and helpful, particularly Mr. Johnny O’Neil. Recently, my daughter who is away at prep school, broke consecutive hockey sticks in back-to-back games. Johnny was able to quickly query a company search, locate the sticks, and have them shipped to my daughter before her next game! This is one of many examples that I have had over the years. I have always been extremely pleased with the quality of “old fashioned” customer service these employees provide. Johnny O’Neil and his staff have incredible knowledge and understanding of the products they sell. And it is obvious that they believe the customer comes first. Because of his efforts, we are always able to find exactly what we need, and I am very satisfied with all our purchases over the years. To say that I will continue to visit this store in the future is an understatement. I not only continue to shop at Monkey Sport-Derry, but I call ahead to make sure Johnny is working! And I always highly recommend this store whenever I can so that others can benefit from the same attention to detail that we receive. This store is a model for outstanding customer service, professionalism, and product integrity, particularly Johnny’s style of customer service. For Johnny, as well as the other employees at the store, please know that your efforts do not go unnoticed. Monkey Sport-Derry, NH, you have put together a great team that makes customers feel respected and...

Dear Monkey Sports Super Store Team,

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Associate Colby during our recent visit to your store. Colby went above and beyond to assist my husband and me in understanding hockey helmets, particularly explaining the importance of safety. Despite our son's initial interest in a helmet with "hang time," Colby discouraged this practice and explained to our son why it was unsafe, especially at his age. His expertise and dedication to ensuring the safety of young players like our son truly stood out. After Colby's insightful guidance, we purchased a CCM Tacks helmet, and our son even had the pleasure of shooting a few pucks with Colby on the synthetic ice shooting rink. It was a delightful and educational experience for us all, thanks to Colby's knowledge and friendly demeanor. I want to commend Monkey Sports Super Store for having such an outstanding and dedicated young associate like Colby on your team. His passion for hockey and commitment to customer service made our shopping experience not only enjoyable but also incredibly informative. Please extend my gratitude to Colby and wish him the best of luck with the Mountain Kings. You have truly hired an amazing individual who enhances the overall experience for customers like us. Thank you once again for the excellent service and for having such a stellar team member like Colby.

Best...