Smoke Depot — Local services in Des Moines

I WANT to like this store. I really do. It is clean and organized. It has great variety. See, I vape. I spend money on vaping supplies. I was very happy to find this handy little shop mere blocks from my home. I've been there twice this week. Today is Sunday the 19th of November, and it is 1123 am 2023. I've just walked out of this shop for the last time, albeit regrettably. Both of my visits this week ended poorly. There is a moderately young women working there. She is obviously intelligent, and she is obviously capable. However, what she is not is also glaringly obvious. She is not interested in vaping or it's obligatory industry. This is witnessed and vetted by her sheer lack of interest and/or knowledge regarding the vary products that someone mistakenly entrusted her to sell. She is absolutely disinterested in creating a friendly, inviting service environ for the shop's clients, with which the folly of not knowing the products you stock your shelves with could ostensibly be forgotten. I'll inevitably find another shop with better service (an all too easy task I assure you,) but it won't be this one that is, in minutes, walking distance and, in seconds, driving distance...

It's an OK little shop. Good selection of vapes, but tobacco prices are the same as the gas station in the same lot. Also, the person behind the counter is very rude/short with me every time I go in there. I asked her a question about the products they carry, and she projects a feeling as if she is annoyed and I should just know what they carry. Good customer service is not provided there, so I am willing to pay more to a business that appreciates me doing business with them. I would never recommend them to people I know... I will only go in there if I see she is not...

The only place I go for all my vape & various other head shop needs (butane, lighters, torches, glassware, etc). The only time I visit any other shop is if these guys are closed or I’m out of the area. Hands down the best, most helpful, kind & patient employees (usually it’s the one main guy, who is great, and then occasionally the other ‘kid’ comes in too who is also fantastic). 10/10 recommend this place to everyone I know needing a vape/smoke shop and I’ve never gotten bad feedback from people I refer there...