Dollar Tree — Local services in Devine

If I could give a Zero I would. The "manager" Leticia ( i used air quotes because she didnt act like a manager) As we approached the checkout line to pay for our items we selected she stated "you are paying for this" holding up a pack that holds 2 slinky toys inside. I was puzzled by her statement. She then said that my nephew (who is 20) has stolen the other one and put it in his pocket. He then without hesitation emptied his pocket with nothing to be found. She then states everything is on surveillance. I am livid at this point but keeping my composure. The way she handled the situation was so unprofessional and uncessary. She wasted my time and the customers that stood in line behind us. She threatened to involve the "law" which i told her if she felt necessary she could. She would not give me her boss's name and or number. I am very disappointed on how she treated us on our visit. I had two children present with me who where scared and in tears asking in the car ride home why she was so mean to us.

My point in all this is this the manager lacked mannerisms to confront a customer on issue that happens everywhere but in this case she was wrong and proven wrong when she started her accusations there is a far better way she couldve handled this. There was no apology for when she was proven wrong instead she continued with her proud venture.

On our car ride home my niece (8yrs) and nephew( 5yrs) told me she was following us the entire time making them feel uncomfortable. I hate thinking that this is possibly could be racial profiling issue. Seeing as she felt the need to follow my nephew (20 yearold black male) in a DOLLAR TREE.

I called the store in hopes that someone with professionalism would answer the phone but it was her who answered and wouldn't give me name who i was speaking with and again stated "i don't know why you are making such a big deal". I again asked for information to file a complaint...

I'm noticing the subtle improvements to the store and the new array of products being stocked. I like the new items coming in and the variety that are being offered. Of course with the new things coming in there are certain items with higher pricing. But over all the prices are still reasonable and the items are good. The store is being well kept and looking not so chaotic. I enjoy going in every week to see new things that weren't being carried. The workers are friendly, helpful and always on their feet by keeping the store clean and restocking inventory. I'm liking everything about...

When I called because I had a question about a product. This so called manager Leticia is so unprofessional! She would not tell me her name she proceeds to tell me the whole story about another customers issue with her. Leticia, what you have going on is not my concern nor is professional to go into detail about another customers issues! Horrible Customer service and then I am reading about how she treated another customer!! Does the Dollar tree not offer any...