H Mart Diamond Bar — Local services in Diamond Bar

I never thought I would say this, but HMart doesn't sell high quality foods anymore. I understand that times are tough and the recession and inflation is really causing prices for something as cheap as lettuce (used to be) to double in price! But they have been having really bad produce for the last 5 months. I'm not really sure what it is, do the farms they source have a contamination problem or their warehouse, but I've been getting a particular kind of mold infestation. I thought it was strange that all the vegetables I buy from them start molding in the middle (inside, like the heart of the lettuce) and it happens really fast! Spinach used to last a long time but it molds in a week when purchased here! The green and red lettuce as well. How can I tell? I went to a Food4Less on the way home from work near Pomona, bought a green lettuce and it's been weeks, it's still okay! No weird middle mold. Today, I bought some Thai basil, and 1/3rd of it already has diseased leaves! They're literally passing this on to customers, bundle of the Thai basil is now $3.72.... I'm paying for dead vegetables. And I have been losing so much money having to throw all the vegetables away. It's kind of infuriating, because that means I'd have to constantly go back to a market or make more trips. Working full time, I have to shop on the weekend, so that line to check out is a big nightmare on Friday-Sunday. Like WOW, there's so many people... And only 4-6 checkout lines for a super HMart (a few only designated for debit/credit cards only). Until they have better quality control, I will not be buying vegetables here anymore. Maybe the meat for Korean style food, the rice cakes, which I freeze anyway, packaged sealed...

I had previously given this place a 4 star. I am changing it based on my experience with their awful customer service.

I was in front of Hmart waiting for my husband to finish check out. At the time, my 4 year old boy was waiting with me. All of a sudden, I hear someone yelling "excused me, excuse me!" and the next thing I know I saw a bunch of shopping carts coming towards my 4 year old son. When the shopping carts were stopped, they were inches away from hitting my son.

I was very upset and confronted the worker about using caution when pushing the carts, especially into the crowd. Not only was he not apologetic, he was blaming me for not moving. I asked to speak to his manager, he directed me to a lady at customer service who was NOT his manager. So, I asked to speak to the manager again. This time, I was told that the manager does not work on Sunday. The ladies at the customer service explained that the carts were heavy and that they only have 2 people. That's why they were having a hard time stopping the carts. This is not my first time witnessing the workers running the carts fast into a crowd. If 2 workers were not enough to ensure safety, maybe the protocol should be having 3 people? After all, they almost ran over a 4 year old with the shopping carts.

I would have been okay with an apology from the worker. It was his irresponsible, nonchalant attitude and lying to me about the manager that had made me want to write this review. Hmart sells quality food, maybe it's time they work on training...

This supermarket is clean and conveniently located for local Diamond Bar residents. It is the closest Asian supermarket by my house. It has a bakery inside as well as a food court. I love the place that makes fresh kimbap rolls.

The produce section has a wonderful variety of normal, plus Asian, plus specialized selection of fruits and veggies. There are organic options too and everything is usually very fresh and good quality. Like bittermelon, gooseberries, sprouts, shiso, crown daisies? That's just to make a few. They also offer great seafood variety and freshness and have a couple live tanks. The meat is beef centric but there are enough chicken and pork options to get by. They have extensive Korean banchan "deli" items, marinated meats, and kimchee offerings, of course!

I docked a star for several reasons

Selection. They specialize in Korean grocery but does venture into other nationalities. But the selection is limited compared to other nearby grocers even other Korean supermarkets have more selection.

Price. The price is higher at this location than others grocers in neighboring towns like City of Industry, Rowland Heights, Chino Hills, etc. Expect to pay 10-15% more for many of the items. When items are on sale here, they then become the normal price at other supermarkets.

Size. The aisles are very narrow at this supermarket and difficult to navigate.

I love this place and appreciate the convenience. But I usually have to stop by another supermarket to get...