zeecrewevents and general services LLC Maryland USA — Local services in District Heights

I reached out to this business last Tuesday to place an order for a custom Army-themed cake for my husband’s homecoming. I even followed up with a phone call the day before pickup to confirm the details and timeline, and I made it very clear that if this order was too last minute, I completely understood and didn’t want to add stress. I was reassured multiple times that it wouldn’t be an issue.

However, the communication was extremely poor. My texts were left on read with no responses, and the only way I could get an update was by calling directly. Despite my concerns, I trusted their word that the cake would be made as discussed.

When I picked up the cake, it was NOTHING like what I ordered or what was advertised. The cake was missing key design elements, looked rushed and unfinished, and even had a broken piece inside the box. This is not what you expect when paying $132.50 for a custom cake. They offered me a $60 refund, which is nowhere near acceptable for the level of service and quality that was promised but not delivered.

I’m extremely disappointed. This was a special occasion that deserved care and attention, and I feel like my concerns were ignored from start to finish. If you’re looking for professionalism, reliable communication, and quality work…be cautious.

First photo is their work..Second photo is what...

We were referred to Zeecrew by friends who spoke highly of her customer service and excellent cake quality. When we contacted her for a cake consultation, we instantly loved her !! She was professional , friendly and truly invested in giving us the best wedding experience . After going in for a cake tasting , we were SOLD on hiring her. Her cakes were not only elegant and fresh but also very tasteful. She provided us with great customer service by going above and beyond with our custom cake designs. She also had very competitive pricing and value of services . With those wonderful qualities in mind, we hired her for all of our wedding events which included a bridal shower, traditional wedding and church wedding. She DID NOT disappoint !! Our cakes looked and tasted amazing at each event. Our guests were so impressed and we were completely satisfied! On the day of each event, her delivery was timely and she ensured we had a great cake display. We are so grateful we went with her for our special occassions, she is truly worth every...

Words cannot express how much I appreciate Zeecrewevents coming to my rescue. I had my order for a cake canceled on the day of the event due to an emergency. Here I had a Babyshower scheduled for my daughter just hours away. My Sis and I searched social media the internet making calls starting 6:30am...I left messages, sent texts and before 8am I received a call from Zeecrewevents, and the voice on the other end said "I can help you" Now I wasn't expecting much because it was last minute, but she delivered! It was more than I could've ask for! The cake was beautiful, fit for a Prince! Which was the theme for my daughter's baby shower, not only was it beautiful it tasted good as well. I just can't thank you enough! Truly God came through and made a way out of no way! Thank you for allowing God to use you! I will definitely use your services again and refer your business to family and friends! May God continue blessing you and your gift. Peace and...