I just went to pick up two watches I left for repair. I arrived at 5:45 pm, and someone opened the door and told me to wait outside because they were mopping the floor. The store closes at 7 pm, a little over an hour later... so it'll be good sense to mop the floor once you close, right? Seems not so. Being a jewelry, receiving the watches and pay standing outside is kind of uncomfortable.
UPDATE: I gave this store another opportunity, taking a watch for repair. Having no information after about a month, we called them and, to our surprise, were told that the watch was impossible to repair. Today, we went there to pick up the watch. A sales associate, whose name (as we understood) was Idalmis, confronted my wife about the review I had left previously. Mind you, the review was honest, and the only thing to say to it was, "We'll fix that, sorry." What's uncomfortable is the fact that the watch was left under my wife's name, so it seems that these people crossed the information. We are certain the watch was not repaired as revenge for the unanswered feedback. The sales associate was rude to my wife. This said I recommend DO NOT GO TO THIS STORE. I have nothing against other Ariel's Jewelry stores, but the personnel from this one need to be thoroughly trained in...
Read moreVeronica was an absolute pleasure to work with at the jewelry store. She was knowledgeable and patient as she helped me navigate the store's selection and find the perfect piece of jewelry that met all of my criteria. Her customer service skills were top-notch, and she made the process of finding the perfect gift for my loved one a truly enjoyable experience. I were so impressed with Veronica's attention to detail and her dedication. She is a valuable member of the team and I will definitely be returning to the store in the future because of her...
Read moreAwesome customer service.. An amazing experience while you pick your jewelry.. I will personally recommend it to all my friends and everyone .!! Kireidy the manager, is a great professional, kind and very sweet with the customers.. She has a gentle touch to treat costumer, to look for their best options of payment.!! I love the crew inside the jewelry store.. Las muchachitas todas son bien nice.. En special Kireidy la manager... Thank you guys, for...
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