SuperAutos Miami — Local services in Doral

BEWARE OF THIS DEALERSHIP! 0 STARS!!! I was lied to by Rey Diaz and I came to this dealership to co-sign a car under my sister's name. After completing required paperwork I was told my sister had an approval and I could leave with the car that same day contingent upon paying an $800 down payment. My boyfriend helped with the transaction by agreeing with the dealership to make the remaining down payment in installments. After 2 weeks with the car, we were unable to make payments on the installment but kept consistent communication with the dealership about the status of making payments. They were not very flexible on their terms despite telling them we could pay a certain amount on the deposit. I took it upon myself to write them a check from my business account of $1,500 of which they accepted and gave a receipt for payment. A few days later they contacted me to say they don't accept checks and refused to cash it!!! My busy work schedule wouldn't allow me to come in with cash and I had reached my Zelle limit for the month. At this point the car was coming 3 weeks past due for the down payment. They began to hassle me to pay the remaining which I found strange. I decided to call the lender to see what they had to say and to my surprise they stated my sister had in fact NOT been approved for the loan. The same day I find out the car for repossessed. I immediately went to the dealership where they tried to explain to me why they didn't get the approval and were looking for one. I was also told it wouldn't effect having possession of the car. I read online that this is a scheme dealerships use called Spot Delivery. The owner of the dealership promised me if no loan approval came I would be refunded in full for the down payment and offered to come up with a new agreement. He also promised to pay the tow company and let me pick up my stuff by Tuesday. Well a week passed and he never contacted me so I went to the repo company and they said it was never paid, the car is still here, and I have to pay $150 to get my personal property. I was made victim to a spot delivery scam. Had I agreed to pay full $5,000 down payment they were asking for I wouldn't be refunded!! Everything they said were policies they could never prove to me in writing. They also lied on my sister's application which I believe caused her to get unfavorable terms. They kept changing their policies to fit the complaint that I would come to them with. Rey Diaz the owner lied to my face and I have text messages to prove his lies!! I gave away $800 for nothing and was not treated fairly. I fell victim to bad business practices and theft. They refused to refund me after promising they would do so. They don't have their policies in writing so they can't prove to me this is what the consequences are for not paying a down payment installment....

This is the worst used car dealership in all Miami. They handle re-built titles which the salesperson (Daniel) does not inform you the vehicle has a re-built title or explains to the customer what a re-built title is. There is no professionalism, they call you at all hours of the night or early morning. They say they are helping you get financed they also say they will bend over backwards with the finance company for you which is all lies. If you're a good looking women be careful the salesperson will ask you out or management friend will ask you out disgusting!!!! (DANIEL and owners' friend) There is no respect!! They mention they help you with the down payment (which a down payment is what you want to place there is no specific value) which is a lie. They begin to harass you for the downpayment. You will have a weekly payment to complete your so called down payment. They will not process your tag until you have completed your force obligation to complete the so called down payment. Teh dealership will ask you to write a review on the spot and they almost force you to do so. You will end up paying twice as much for the car than you will go a 'KNOWN NAME DEALERSHIP" Before purchasing your next vehicle, please check out El Viajero astuto on youtube for great advice to purchase your next vehicle. You will notice his advice on the videos will be stay away from dealerships as this one. BTW, the one star is because I had to place one in order to post, if I had a choice it would no star!!!!!!! This is the typical sleezy used...

I recently visited Super Autos Miami and had the pleasure of working with Beatriz. Even though I didn't end up purchasing a car, I felt compelled to write a review because of the outstanding service I received.

From the moment I walked into the dealership, Beatriz was incredibly welcoming and attentive. She took the time to understand my needs and preferences, providing detailed information and answering all my questions with patience and expertise. Her extensive knowledge of the vehicles and their features was impressive and helped me feel confident in my search.

What stood out the most was Beatriz genuine care and professionalism. She wasn't pushy or focused on making a sale but was instead dedicated to ensuring I had all the information I needed to make an informed decision. Her honesty and transparency were refreshing, and I never felt pressured at any point.

Even though I didn't end up purchasing a car, Beatrice's exceptional service made a lasting impression. She went above and beyond to make my experience positive and enjoyable, and I truly appreciate her efforts.

If you're looking for a dealership with outstanding customer service, I highly recommend. Be sure to ask for Beatriz, her dedication to her customers is unmatched, and she will make your experience as smooth and pleasant as possible. Thank you, for your...