Tinas Original Cakes Inc — Restaurant in Florida

If I could put 0 stars I would. They present very well and seem to be professional during tastings, but don’t be fooled. The bakery’s team has a problem with internal communication.

When I went to the tasting the cake flavors I tasted were superb, the staff was sweet and seemed knowledgeable. I left without a doubt that this bakery would do no wrong. Placed the order for a vanilla rum cake with caramel filling, left detailed instructions with the manager on the phone and through text on the decor, and even shared a picture of what I wanted the decor to be, and was assured that it wouldn’t be a problem to replicate.

The day of my event, which was a baby shower, the cake did not look like the picture and the toppers were not placed as per my instructions, the word “baby” was even misspelled. It was clear that the cake did not go through a quality check as any person checking the work of the decorator would have at the very least noticed the misspelling.

I spoke to the owner about it and she doesn’t seem to care that the decor was off and not what I ordered because to her the cake was still beautiful. Unfortunately that just subjective and at the end of the day their team did not deliver on what was order/purchased.

I would be more forgiving about the decor but the other issue was that they ended up making me a regular, extremely dry, vanilla cake. Not a rum vanilla cake that is moist and delicious like the one I tasted. So this means that whoever made the cake didn’t even read the order form. At the end of the day everything I paid for to make this experience special and what was assured to me that could be delivered was wrong, but to the owner it was still beautiful so I shouldn’t have a problem. Must have been her event.

My mom called while I was working to express our disappointment and they offered her a credit. However, I don’t have any major events coming up and honestly don’t trust their service anymore as they have proven to be deceiving. I called the next day to speak to someone about options on a resolution and unfortunately the manager Francesca was not in. The lady I talked to said she would tell her to call me. Francesca didn’t call, so I followed up 2 more times, once a week speaking to 2 different people and explaining the situation and asking them to please have Francesca call me back. I allowed time to pass in between calls because I understand that businesses can get busy, and I was busy myself. Trusting that once her and I connect we could come to a resolution. Each time the person I talked to told me only the manager Francesca could help me.

Finally I get a call back today, and I am told that a refund option was offered to my mom if we could bring the cake but since it’s been 3 weeks that I likely don’t have the cake so that option is not available anymore. That was never offered, only a credit. And they are only mentioning it now because they know that by this point I wouldn’t be able to bring the cake. Had Francesca called me back the first week I would have brought the cake because we actually had so much of it left over that went to the trash.

Be ware of this bakery, they present very well but at the end of the day they don’t deliver what you order and pay for and lack accountability. Francesca said that none of the staff I talked to told her that I was trying to reach her, yet the owner Tina admitted that she knew someone had called about this orders. So which one is it? Did they know and not call me back because it wasn’t a priority or did Francesca just not call back because no one told her as so she claims? It’s inconsistent.

They are very rude as well and just left a very sour experience. I honestly believed we could come to a resolution but seems like we can’t.

Here is a picture of the blue gradient cake that I ordered which just needed the toppers added. Instead the bakery delivered a cake that has blue stripes. Yes, it’s still nice but it’s not what I ordered/purchased. You can see the letter placements of Baby with the misspelling. But most importantly the flavor...

I looked this business up through Instagram and the cakes were absolutely BEAUTIFUL! Unfortunately their IG didn’t give much feedback about the actual quality and taste of the cake. Let me just say that it was DRY. I was told that because of the design I wanted for the cake it had to be made with fondant. The fondant looked great but did NOTHING for the taste of the cake. It was thick and tasteless.The attendees at my party even want any and those that did didn’t finish their slice. I brought the cake back home with me to Arkansas to see if my teenage son would finish it off because teenagers eat everything, and even he said it was terrible. I contacted the company to see if I could get partial refund because $126 is a lot to pay for a cake that no one likes. I was told that a partial refund would not be issued but that if I’m ever in Miami again I can get a free cake. Save yourself some money and order elsewhere. Find and read reviews about the CAKE not just the decorations. In reply to the bakery’s response. The cake was purchase on the 7th and consumed on the 9th. I was never given any disclosures or told to sign anything regarding store policy for refunds. I don’t live in Miami or Florida so I don’t know when I’ll return to capitalize on the free cake offered which isn’t helpful. I returned home with the cake, again thinking my teenage son would eat it which in that case would be worth the price paid if SOMEONE ate it. But again, for $126 for no one to have liked the cake including myself, it was a...

This is the worst bakery I have come across with. I got a price for a cake over the phone, the next day I went to the store and I was given another price. I was disappointed for the miscommunication, but I still paid for half of the cake so they can make it. The next day, I received a call from the owner Tina, saying that the price I was given at the store was not the price and that I had to pay more. At that point I was very annoyed. How is it possible that price changed for a third time? Instead of her being calm and apologetic, she was the most rude and nasty person. She had such a bad attitude and ended hanging up on me. At that point I called her back and asked her for a refund which she did, but charged me 4.00 for a disgusting extremely sweet piece of cake i got the day I went to put the order in. I do not care about the money but that just shows she is very ignorant when it comes to customer service. I can only imagine how she treats her employees if she has that type of attitude with a customer. This woman has no education nor respect. I wouldn’t recommend this place to anyone. The cake I tried was super sweet and after reading some reviews I see she has done the same thing to other people. I’m glad I didn’t get the cake from...