Sky Zone Trampoline Park — Attraction in Doral

First and last time in this place. It's overpriced, overcrowded and the service is terrible. I hosted a birthday party here on Saturday as this is what my son wanted. I thought this would be similar to places like jumping Jamboree or chuckee cheese were there is a host assigned to you to take care of everything, so I didn't have to worry. Instead it was the opposite. First, they do not give you full 2 hours for the kids to enjoy the attractions, it is a single hour. Second, they don't give you the party room for the full 2 hours either. You have to sit by the entrance on some makeshift bleachers while the kids jump. Third, you are not allowed to go into the party room until about 10 min before the full hour of jump is complete, I'm glad I didn't have lots of decorations or balloons because I would not have had time to decorate the room before all the kids came into the room. Last, the food was one disaster and disappointment after another. I had asked for 2 cheese pizzas, pitchers of cokes and sprite as part of the party package and added 3 pepperoni and 1 additional cheese pizza for the adults when I arrived. Then, when in the room, only one cheese pizza box arrived in time for the kids, because apparently there was a mishap with the oven and some pizzas burned. The other pizza arrived 20 min later. The pepperoni pizzas lacked pepperoni and didn't have enough cheese or sauce to save them. Then, they botched the simplest of things. Instead of cokes and sprite pitchers they gave me one pitcher of coke and three pitchers of what I can describe as plain water with a hint of lemon, because that's what it tasted like. When I asked to bring sprite they said ok but brought sparkling water instead, then on the third try they brought Fanta at my behest, but the kids were pretty much over it at that point. I had to cut the pizzas myself and offer to my guests because they didn't even bother to fully cut the pizzas and I had to use my cake cutter (thank God I brought one because they didn't have any). The part that really upset me is that not only were they not at all helpful and the food was sub-par, bur they kept on rushing me the entire time I was in that room, with more than 20 minutes to go, they asked me to start picking up to go. Mind you this is after me rushing to get everyone into the tiny room, decorating in record time and giving everyone pizza and drinks after more than 30 min of waiting on them to get their act together on the food. Overall a terrible place to host a party. The kids had fun for the 1 hour they got to jump, but this place is not worth the...

Mothers beware!!!!!!!!!!!!!!!!!!! I have done my son's bday parties in many places, some cheap some expensive and they have all being great. Since my son was turning ten I decided to do it at Skyzone this time....and OMG!!!! Never Again. First, let me start by saying that if youre planning to take your kid's friends for their birthday they dont allow you to sign a waver for them in order to jump as the responsible adult at the moment. They literally make you call each their parents so they can fill out the waver on line and then they allow the kids to jump. Mind you if you bought the tickets in advanced for 1 1/2 hours, at least 45 mins are wasted just doing this. Secondly, as a new visitor I thought that this would be as any other place such as (Dandy Bear, and Chuckee Cheese) where pizzas are made to order. Well to my dismay, the pizzas take about two hours to arrive because they are not made in house they make them somewhere else.Remember what I said before, (you purchased your tickets for an hour and a half). So the food would arrive after youre gone...Uh!! correct me if im wrong, but the math doesnt add up. Third, unlike many other places where you are allowed to bring your own cake skyzone will literally ask you to step out if you bring your cake and let along cut the cake for your birthday child. I had a horrible encounter with a manager which told me that if i didnt like the fact that I couldnt cut the cake i could leave the place...(MICHELLE) that was her name. Very rude and instead of maing the already horrendous situation easier, she only made it worst. Since the pizza was taking so long i requested a refund because My father is a diabetic and his sugar was very low therefore we needed to leave to eath somewhere else. She answered very cold hearted "stop complaining about the pizza and go take care of your fathers sugar shock" I was offended and very indignated. Mind you if something would have happen to my father they would have alaw suit coming right now. Michelle was not only screaming and being very deffensive, nasty, rude, and unprofessional but she assure me that nothing was going to be done and i could do as i please. PLEASE DONT CELEBRATE BIRTHDAYS HERE!! there are a thosand other places where the experience will be...

As a person that's not really a big fan of trampoline's I can say this place amazed me in so many ways. The part that gave me a little trouble was the waiver it was a little headache but I understand the reason why you guys make customers sign waivers. It was a Saturday it was packed guessing that's the most busy day.

My kids experience overall was great and I can truly say they had a pleasant time. They enjoyed every second of it , even though the time does fly I can say the time there was so much worth it. It was packed but it was good seeing kids have such a good time and seeing them happy. There should be more choice of foods the pizza wasn't all that great.

The reason I gave it 4 stars it's because of the amount of court monitors that I saw acting like they didn't want work or talk like their body language was poor. I do thank one of court monitor's who went around and made sure every parent and child was having a good and great time , created a conversation with me and made sure my kids were having a great time. His name was Lazaro very amazing and very ambitious. Surprised he's just a court monitor. Majority of the court monitors should be as happy as he is working there and greeting other customers for their first time, making sure they understand where they can jump and where they can't. The front desk staff was also amazing and truly patient with me while it was packed , thank you very much.

The rules are too much but at the end of the day I understand the reason why too many rules are enforced it's for kids and adults safety. I truly respect that and some parents who ever understand it's for the safety but safety always comes first!

I will be back for another visit with a bigger crowd and a crowd ready to have fun!

THANK YOU SKY...